Financial Trainer and Quality Assurance Coach - Cape Town, South Africa - Rory Mackie & Associates

Rory Mackie & Associates

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Overview:

The main purpose of the role is to identify and assess the various training needs across the department, design and facilitate various training interventions as well as creating the learning and development content to support these interventions.

A secondary focus of the role entails quality reviewing the servicing outputs of the LISP and driving interventions toward meeting the desired quality standards.

Responsibilities:

Design and deliver training solutions, content and learning modules aligned to the achievement of business objectives
Design, implement and maintain a quality assessment framework suited to various operational teams
Identify knowledge and skill gaps in the environment based on inputs from leaders, error, and rework data as well as quality assessments
Design and implement various training interventions to address knowledge and skill gaps
Ensure that learning content is accurate, up to date and aligned with the latest processes, systems, and legislative requirements
Partner with leaders in coaching and development conversations
Formulate monthly quality and knowledge assessments
Document all business processes and changes and ensure alignment with regulatory compliance and service quality requirements
Build and maintain relationships with internal stakeholders through consultation, understanding their requirements and accommodating their training and development needs
Conduct training and induction of new staff members
Conduct inperson training workshops and individual training sessions
Compile monthly feedback reports for team leaders and managers
Provide input and guidance on any business process changes and improvements
Foster a culture focused on quality, learning and continuous development

Requirements:

Relevant business qualification and/or certification
25 years' relevant Financial Services industry experience with a focus on training, quality assessment and/or learning and development
Knowledge of Pension Fund Act, FAIS, FIC Act, Long Term Insurance Act, CISCA, FATCA/CRS
MS Office proficiency, particularly, MS Excel and PowerPoint

Core competencies required:

Excellent coaching, facilitation, presentation, and public speaking skills
Excellent spoken and written communication
Creative learning content creation
Active listening skills
Critical thinking and decision making
Agile and adaptable to align with an everchanging industry and growing department
Ability to operate well independently as well as within a team
Meticulous, deadline driven and reliable
Strong sense of duty and accountability