Senior Account Manager - Johannesburg, South Africa - Nexio

Nexio

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

ROLE PURPOSE

The Account Manager facilitate growth in the contribution to Revenue and Gross Profit of Nexio by chiefly developing new business and then managing customer engagements at all levels within the customer business
Collaboration with internal Nexio presales, product, services

- support staff with engaging, open communication and

Having a clear grasp of the solutions and services that Nexio offers and to craft solutions that will deliver value, required customer results and customer
Servicing customers professionally and profitably and ensuring customer
Highlevel engagement and consultation with customers, made possible through the development of a comprehensive understanding of their organisation which supports the continued provision of essential solutions and services in a timely, efficient and effective
Capable and willing to prospect and handle multiple customer
Deliver a customer experience that is without comparison in the marketplace
Act as the customer lead to the extended solution and / or service delivery
The above objectives and ability to manage stakeholders and outcomes will be essential to succeed.

ROLE REQUIREMENT

Alignment with key strategic initiatives as determined by the Board from time to time.
Keeping abreast of technological changes and how it influences the engagement with the various customer market verticals.
Complete understanding of Nexio's annual Revenue and Gross Profit budget deliverables and how each individual AM's success is imperative to delivering on target and on budget.
Taking the lead and driving successful customer engagements coupled with engagement from the various Nexio support teams and backoffice processes.
Deliver on targeted Revenue and Gross Profit values
Develop on a continuous basis a pipeline of prospects that will feed into the overall pipeline value of the business and meticulously update and progress pipeline opportunities to purchase
Thorough understanding of the market and market verticals and their associated technological and business
Knowing, understanding, and mapping Nexio focused solutions to customer

Additional Information:

Being a Nexio Account Manager is a highprofile professional person that is selfmotivated and thrives on the challenges faced with customer engagement, selfimprovement, fast paced and pressured A person with a will and a passion for success in a sales role.

TECHNICAL / PROFESSIONAL COMPETENCIES

- motivated individual who can perform at optimal levels under

Ideally must be an expert in an enterprise business or industry vertical.
A good communicator and an original thinker that can offer ideas about generating new sales and effectively deal with people to maintain customer satisfaction.
Ability to market and close the sale of solutions.
Negotiation skills to secure accounts at a profit.
Interpersonal skills to communicate with customers over the phone and in facetoface meetings.
Analytical skills to judge the current market and the competition to set accurate pricing.

QUALIFICATIONS & EXPERIENCE

Matric
Degree in Business Administration, Marketing, or similar field will be
Experience in an industry sector or environment that has technological complexity and is customer care / customer experience Significant understandings of customer need satisfaction in a hightech environment essential.
Understanding of sales performance
Knowledge of CRM software and MS
Proven work experience as a Sales Account
Hands on experience in sales and an ability to deliver excellent customer
An ability to deliver projects and answer inquiries on time.

LEADERSHIP COMPETENCY REQUIREMENTS