Junior IT Technician - Pretoria, South Africa - Kencorp Executive Search

Kencorp Executive Search

Verified Company

Pretoria, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Responsibilities
***- Configure, troubleshoot, isolate and resolve all store related IT issues including desktop hardware and software, printers, scanners and other hardware essentials for restaurants

Perform troubleshooting to diagnose and resolve problems at store level ( Repair and replace parts)
Develop and maintain local networks in ways that optimizes store performance
Ensure security and privacy of networks and computer systems
Work independently to troubleshoot all support requests and follow escalation policies
Responsible for ensuring all company stipulated software and tools are correctly installed and maintained with the correct versions applied
Responsible for setting up workstations with computers and computer hardware build ups
Responsible for ensuring restaurant workstations are function properly and are well maintained.
Responsible for all IT related matters including the Installing and configuring workstations for new and renovated restaurants.
Provide appropriate information and support in connection with IT issues, such as equipment failure or breakdowns to support center
Troubleshoot and resolve all IT related store issues including desktop hardware and software, printers, scanners and other hardware essentials for stores
Offering off

- site IT support as a first line of call for restaurant either through telephonic assistance and/or traveling to restaurants to assist with the resolution of store queries( hardware, software and micros)

Do networking in restaurants if / when required
Organize and schedule upgrades and maintenance without having an adverse effect on restaurant operations
Prepare and conduct in store training sessions (general hardware/software training) where requested by Operations
Participate in testing, documentation and implementation of assigned projects when necessary
Available for IT standby ( during weekends and public holidays)
Troubleshoot all Point of Sales related queries including food and paper and proactively address any challenges with operations
Conduct Point of Sales training at store level and during above store training session ( if required)
Proactively work with operations in solutions on IT systems at store level this includes reporting, checklists as well as feedback reports from Area manager meetings
Liaising with Human Resources and Training in order to effectively support at restaurant level
Ensuring that SCT slips for hardware to restaurants reach Head Office timeously

Requirements:

***- Knowledge of IP Networking and Protocols e.g. HTTP, FTP, DNS, WINS