5 Star Hotel Reservationist 3354 - Umhlanga, South Africa - HotelJobs

HotelJobs

Verified Company

Umhlanga, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

We are looking for an experienced Reservationist for a 5 Star property

Minimum requirements:

Matric or Post-secondary education in hospitality management, business administration, or a related field.
Previous experience in a similar role, preferably in the hospitality industry, is often required.
Proficiency in using reservation software and booking systems/Opera is essential.

Key Attributes:

Excellent verbal and written communication skills are necessary for interacting with guests, colleagues, and other departments.
Multilingual abilities, especially proficiency in languages commonly spoken by hotel guests, may be advantageous.
Strong customer service orientation with the ability to handle guest enquiries and complaints professionally and efficiently.
A friendly and helpful demeanor is essential for creating a positive guest experience.
Accuracy in processing reservations, handling payment information, and maintaining records is crucial.
Attention to detail helps minimise errors and ensures a seamless guest experience.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the hotel's operation.
Ability to adapt to changing circumstances and guest needs.
Maintain a professional appearance and demeanor at all times.
Adhere to hotel policies and standards, including confidentiality and guest privacy guidelines.

Please forward a full up to date CV