Assistant Housekeeper - Franschhoek, South Africa - Dream Hotels and Resorts

Dream Hotels and Resorts

Verified Company

Franschhoek, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

The Assistant Housekeeper is in charge of overseeing the cleaning activities of the resort._

Qualifications and Experience:

The Executive housekeeper is in charge of overseeing the cleaning activities of the resort.

Duties
Operational

Oversee the daytoday cleaning responsibilities of the housekeeping team
Ensure that housekeeping staff are always correctly and smartly dressed, that they offer professional and courteous service to their customers.
Plan, check and maintain duty rosters in allocated housekeeping areas, ensure coverage and monitor timekeeping and absenteeism
To ensure that all rooms and public areas are serviced and cleaned daily
Ensuring that housekeeping staff adhere to the cleaning time allocated
To ensure that all rooms are checked regularly for any possible repairs and refurbishing
Effectively participate in face to face meetings with all housekeeping staff
To liaise and notify the General Manager of any areas that require décor
Ensure that company and statutory hygiene standards are maintained in all areas.
To ensure that regular fire and evacuation drills are held.
To be familiar with all Health and Safety measures.

Stock Control

Ensue that housekeeping supplies and equipment are ordered, correctly stored and issued to the various areas within the department
Ensure that weekly and monthly stock takes are conducted
Ensure tightest control over housekeeping supplies
To prepare and submit all required information requested for budgetary purposes, timeously and accurately

Management

Participate in the daily preparation of housekeeping times scheduled of all areas
Check duty rosters in allocated areas, ensure coverage and monitor timekeeping and absenteeism
Effectively participate in face to face meetings with all housekeeping staff
Actively take full responsibility in the absence of the Housekeeping Manager
Assisting with completing housekeeping requisitions so as to ensure that they are prepared properly and placed in a proper and timely manner in compliance with company ́s instructions.
Responsible for the overall implements, consumptions of all housekeeping polices and procedures pertaining to employees, work manuals, sanitation requirements, consumptions, costs and quality in assistance with the Housekeeping Manager
Deal with complaint escalated promptly and calm down irate customers where required

Learning and Development

To assist the Housekeeping Manager in identifying areas of development and training as well as recruitment needs
To carry out and ensure that housekeeping staff receive regular OntheJob training and guidance is taking place to agreed standards.
To ensure that staff under your control are trained in all Health and Safety measures.

Customer Service

Ensure the quality of services in accordance with the company standard.
Investigate all complaints about housekeeping service and promptly take corrective action
Actively listen and resolve guests' complaints