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    Front Desk Receptionist - Johannesburg, South Africa - Four Seasons Hotels and Resorts

    Four Seasons Hotels and Resorts
    Four Seasons Hotels and Resorts Johannesburg, South Africa

    3 days ago

    Default job background
    Full time
    Description

    About Four Seasons:

    Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

    At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

    About the location:

    High up on the rocky Witwatersrand is where you'll find us. Despite being in the middle of South Africa's largest city, our Westcliff Hotel feels like a chic hillside village, with nine sun-splashed villas woven with courtyards, fountains and gardens. Take a ride up our glass elevator to meet friends for seasonally inspired dishes at Flames, visit our destination day spa that captures the serenity of the region with its nature-inspired treatments, or simply step out onto your room's balcony to enjoy a quiet moment as you admire the endless treetops that stretch out before you.

    About Four Seasons Hotel, The Westcliff, Johannesburg

    Join Our Team at the iconic Four Seasons Hotel the Westcliff, Johannesburg. A stylish urban resort elevated on a hillside with panoramic views across the Johannesburg Zoo and the prestigious neighbourhoods' of the Parks whilst working on a team that is built on mutual respect, collaboration, excellent service and a passion for food and wine.

    We seek a highly motivated and service-minded individual to join the Front Office Team as the Front Desk Receptionist.

    The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. Four Seasons Hotels and Resorts has been ranked FORTUNE Magazine's "100 Best Companies to Work For."

    "The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It's the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same." – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

    Job Summary

    Our Front Office Team is dedicated to accommodating guest requests from the ordinary to the extraordinary.

    Key Activities

  • Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences.
  • Meets and greets arriving and departing guests; Provides genuine hospitality and recognition,
  • Acts as point of contact for in-house guests and ; provides individual assistance and accurate information
  • Maintains high visibility in the lobby and front desk area and provide assistance to our guests in a pro-active way
  • Resolves guest concerns and complaints speedily and efficiently; ensures complete guest satisfaction, protects the reputation of the hotel and the company
  • Screens next day movements for special instructions to various departments
  • Ensures pending follow up action is communicated to the next shift
  • Assists with responsibilities and duties in the absence of or due to heavy volume in any Rooms Division area
  • Performs any other duties as assigned to him/her by management and is also able to work in all shifts
  • Assists with responsibilities in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Services and lobby coverage.
  • Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests
  • Adhere to Four Seasons Hotel's standards as well as policies and procedures
  • Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook
  • Works harmoniously and professionally with co-workers and direct superior

    • What to Expect:

  • Be part of a cohesive team with opportunities to build a successful career with global potential.
  • Have access to a robust benefit plan.
  • Have the opportunity to engage in diverse and challenging work.
  • Derive a sense of pride in work well done.
  • Be recognized for excellence.

    • Learn more about
    what it is like to work at Four Seasons – visit us:

    Successful candidate must possess legal rights to work in South Africa

    Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Should you not have heard from us within 10 days of application, please consider your application unsuccessful at this time.

    EE candidates including disabled applicants are welcomed to apply

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