Virtual Sales Account Manager - Johannesburg, South Africa - Talksure

Talksure

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

MAIN PURPOSE OF THE ROLE

To maintain and grow a portfolio of corporate clients by driving New Business and Cross-Selling as well as reduce churn and achieve a 90% in contract portfolio.

This role will exercise your abilities in both as a Hunter and a Farmer within the Telecommunication space.

You should work to satisfy customer needs and requests, respond to their queries in a timely manner and aspire to deliver an overall positive customer experience.

Achievement of Sales targets and customer satisfaction is key to your success in this role.

DUTIES AND RESPONSIBILITIES

Target Achievement:

Achieve individual sales target and KPI's

Cold calling:

Ability to acquire new clients
Ability to upsell and crosssell
Ability to contact customer base monthly
Strong focus on new business

Customer Relationship management:

Responsible for developing relationships with the assigned customer base and new clients
Maintain and grow existing client base
Conduct customer account analysis
Maintain, build and service relationships on a regular basis

Query management:

Identify, address and resolve concerns / queries
Provide feedback to customers within 24hr

Reporting:

Provide weekly pipeline report
Provide daily activity and sales report
Monthly Base report to be provided
Maintain and keep accurate records on opportunities
To provide plans, forecasts, reports and information regarding Customer requirements, business performance and competitors.

Processes and Procedures:

Ensure all policies and procedures are adhered to
Ensure all interactions are captured on the relevant systems in the approved manner

QUALIFICATIONS AND EXPERIENCE REQUIRED

Matric
Minimum of 3 years Sales/Account Management experience within the ICT Industry with a proven track record
Must have knowledge of the telecommunications industry and products.
Full understanding of large/corporate client and sales principles
Knowledge and understanding of Tenders, Large Account management principles.
PC literate in MS Outlook, PowerPoint, Excel, Word

BEHAVIOUR AND COMPETENCIES REQUIRED

Ability to build trust and rapport with customers.
Good written and verbal communication skills.
Strategy development and implementation.
Strong relationship building skills.
Strong negotiation skills.
Sales planning skills.
Excellent problem solving and decisionmaking skills.
Results and customer focused.
Able to meet targets and deadlines.
Must be able to work accurately with great attention to detail.
Able to work independently.
Ability to work under pressure.
Great interpersonal skills
Time management
Initiative and drive
Presentation skills

Salary information:

A lucrative commission structure with basics
up to R18K depending on skill, experience and proof of income.

**Contract Type: Fixed Term Contract (6 months)