Technical Consultant - Durban, South Africa - Core Group

Core Group
Core Group
Verified Company
Durban, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

ABOUT THE COMPANY:

iStore - The home of everything Apple, iStore is Africa's largest Apple Premium Reseller.

With a retail footprint of more than 31 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.


ABOUT THE ROLE:


Key Performance Areas:


Support:


  • Supporting the iStore Business customer base through our service channels

Pre-Sales

  • Assist in pre sales engagements and problem solving

Relationships

  • Building customer loyalty through exceptional product knowledge and dependancy

Skill Development

  • Maintenance and improve on technical capability

Support Sales

  • Increase service revenue through support opportunities and adhoc SLA time

Required Qualifications:


  • Matric
  • Relevant Tertiary IT qualification

Required Experience:


  • 25 years Technical/Helpdesk Support
  • 1st and 2nd line support and escalation

Key Competencies Required:


  • Problem solving and troubleshooting
  • Good communication skills
  • Customer Service focus
  • Commitment to ongoing learning and development
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