Medical Receptionist - Johannesburg, South Africa - Qetello Holdings
Description
Duties:
- Telephone procedures
- Handle callers professionally and efficiently as set out in the guidelines of the communication protocols
- Message taking ensure that all messages are delivered promptly and that you follow up for resolve.
- Patient Management
- To ensure the respect of patient rights to confidentiality and privacy as contemplated by the National Patient Rights Charter; Protection of Personal Information Act and the Consumer Protection Act.
- Treat the patients with courtesy and respect.
- Provide important information to patients.
- Arrivals
- New Patients: primarily handled by the Medical Administration Clerk (MAC). The MR is expected to assist in the absence of the MAC.
- Prearrival checklist completion.
- Reminder calls 24Hrs before appointments.
- Accurate capturing of demographic data, scan and upload relevant medical information to EMR as defined by the E.M.R.
- Followups: handled by the Medical Reception
- On treatment patients/CT planning: to report directly to the Radiotherapists or Radiotherapy Medical Receptionist.
- OSW bookings: handled by the Radiotherapists or Radiotherapy Medical Receptionist.
- Manage the ward list.
- Book New Patients (All New Patients are to be seen within five working days of the request).
- New Patient booking process [CPA] as defined by the induction training manual must be completed with every New Patient coming to the centre.
- Schedule planning: determine the urgency of patient health care needs and book as per need
- Electronic Medical Records Management
: - Practice Administration
- Responsible for the distribution of incoming and outgoing correspondence (i.e. Doctors' outbox etc.)
- Patient scripts: are to be flagged to Account Controllers for Central Auth if received.
- Notify patients of outstanding payments on accounts. The Account Controller will advise the MR the day prior to incoming patients with accounts in arrears.
Requirements:
- Grade 1
- Valid Drivers licence
- Fluent in English
- Sound clinical knowledge regarding cancer terminology and report handling is a must.
- Data capturing ability must be proven.
- Knowledge of the following software will be advantageous: Mosaiq, E-Auth, and Elixir
Working Hours:
- Monday
- Friday: 08H00 17H00
Remuneration:
- R R depending on experience
- Pension Fund
- After the probation period
- Funeral Benefit
- After the probation period
Please note that this position requires traveling to other branches of the oncology practice as a relieved receptionist
REF:
Medical Reception - Morningside
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