- Lead and support a team of department managers
- Develop the team to meet strategic business objectives
- Manage full operations of the department
- Manage daily sales and customer relations
- Identify business growth opportunities (new markets, new products and new services)
- As a member of the management committee, co-create and decide on the strategy to implement
- Participate in cross-disciplinary projects with fellow colleagues
- Design the most cost-effective delivery channels for your department
- Develop appropriate risk management strategies
- Introduce efficiency, improvement measures for an optimal return and stakeholder value
- Develop customer service improvement strategies
- Get involved in drafting and changing policy to align with changing market conditions Requirements
- Relevant business degree
- Previous retail experience at a senior management level
- Minimum 3 years flooring/tilling management experience
- Passionate about DIY/Hardware
- Excellent flooring/tilling product knowledge
- Proven track record in the Retail industry.
- Ability to work long hours and weekends
- Ability to work as Duty Manager when required, e.g. open and close store
- Excellent interpersonal relations
- A team builder and a team player
- Excellent customer service
- Self-confident, hardworking and lives by example Work Level Mid-Level Job Type Permanent Salary Market Related EE Position No Location Greenstone
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Head of Department - Barberton, South Africa - Leroy Merlin
Description
Description
Purpose of the role
To provide strategic management of people and resources in the department, to ensure excellent customer service and sustainable growth.
Main responsibilities