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Paarl

    E-Commerce Sales - Paarl, South Africa - Persona Staff

    Persona Staff background
    Description
    Who We're Looking For:
    • A Grade 12 graduate with a passion for customer-centric solutions.
    • 3-5 years of proven experience in a similar role, with a deep understanding of the construction, steel, and security industries.
    • A tech-savvy individual well-versed in MS Office, ERP systems (such as Sage, IFS, Sales Force, SAP, Syspro), and adept at navigating online and social media platforms.
    Key Responsibilities:

    Customer Service:
    • Be the frontline ambassador for our online shop, ensuring prompt and professional responses to customer inquiries across all digital platforms.
    • Collaborate closely with Logistics and Finance teams to ensure seamless customer experiences from inquiry to delivery.
    • Handle complaints with finesse, turning challenges into opportunities for improvement.
    Sales:
    • Cultivate and nurture relationships with existing and potential customers, driving engagement and sales through our E-Commerce platform.
    • Take charge of generating leads and funneling them to our online shop, meeting and exceeding sales targets with finesse.
    • Champion the customer journey, providing top-tier service aligned with international online shopping standards.
    Administration:
    • Maintain meticulous records of leads, calls, accounts, and sales activities, ensuring accuracy and efficiency.
    • Partner with Marketing to research target markets, identifying avenues for sales growth and innovation.
    • Stay ahead of the curve by keeping abreast of market trends and product developments.


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