Dmc Travel Specialist, Jhb: Salary to Be Discussed - Johannesburg, South Africa - HotelJobs

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Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Cedar Wood Recruitment is now recruiting for a DMC Travel Specialist position at the head office of an internationally acclaimed tour and lodge operator

Key Performance Areas

  • Creative planning and designing of itineraries
  • Managing the reservations process for bookings in a manner which ensures guest budget is achieved
  • Handling of bookings from quote to finalising, invoicing and travel documents
  • Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
  • Emergency duty will be on a rotational basis as per the DMC Emergency BOP
  • Working hours early and late shift on a weekly rotational basis
  • Calm and professional manner of servicing agents and guests
  • Proactive selling of our products and services ensuring the best possible safari for the guests
  • An independent, curious and "can do it" nature
  • Upholding the values of the Company...Care of the people, Care of land and Care of the wildlife

Requirements:
Qualifications, Skills, Knowledge, Experience

  • Minimum of 5 years previous tour consulting experience required
  • A passion for delivering service excellence
  • An indepth knowledge of Tourplan advantageous
  • A good knowledge of South Africa, Southern and East Africa preferable
  • A willingness and aptitude to learn
  • Good understanding of terms and conditions, product knowledge, third party and the Company's product destinations
  • Understanding of travel industry channels
  • Excellent computer skills
  • Tourplan advantageous
  • ESS is essential
  • WETU
  • Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
  • Understanding and knowledge of the different markets in which andBeyond operates in
  • Relevant understanding of Business to create and formulate a strategy and make commercial decisions
  • Sales process and methodologies
  • Experiential Creativity (Crafting Experiences)
  • Guest/Client Delight

Personal/Professional Attributes

  • Excellent communication skills (eg verbal, written, reporting and body language)
  • Problemsolving skills
  • Time management
  • Teamwork and interpersonal skills
  • Conflict management and resolution
  • Attention to detail
  • Administration and organisation skills
  • Pdrive Navigation
  • Paperless filing
  • Speed Reading and Typing
  • Good interpersonal skills
  • Sense of urgency
  • Passionate about guest delight
  • Diligence and selfmotivation to meet deadlines and keep on top of your job
  • Willingness/ability to share information and teach and inspire others
  • Personal growth

Remuneration and Package

  • Salary to be discussed at interview
  • Attractive package
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