Residential Manager - Camps Bay, South Africa - HotelJobs

HotelJobs

Verified Company

Camps Bay, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

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Description

Village N Life is a leading Tourism and Hospitality Company based in Camps Bay.

If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.

Camps Bay Village is currently seeking a Residential Manager to manage and control all self-catering apartments to the standards laid down by the company, maximising revenues, profits and agreed budgetary limits.

Minimum Requirements

Matric
Hospitality qualification (advantageous)
Opera (advantageous) or similar PMS system
Experience in the same or similar position
Familiar with the duties and procedures in the selfcatering department or AIRBnB

Duties and responsibilities

Housekeeping

Ensure all apartments are prepared according to Opera requests
Manage the arrival and departures for the day operationally
Ensure daily allocations are completed with maximum efficiency
Ensure thorough pre arrival inspection is conducted prior to the arrivals of guests
Ensure that exit inspections are done when guests have departed and any breakages/missing inventory communicated and charged accordingly
Management of apartment inventory
Standard stock and back up store protocol maintained
Departure cleans planned and managed according to operational requirements
Residential standards maintained
Extensive care program to be maintained 100%
Lost and found protocol followed

FACILITIES

Property inspections all areas clean and tidy daily (back of house to be as good as front of house areas)
Storekeeping policy to be adhered to 100%
Identify, communicate, and action any maintenance/facilities matters by observations & guest reviews
Ensure any matters that cannot be resolved within the team is escalated to your manager

Communication

Ensure effective liaison between operations and other departments
Ensure accurate and timeous submission of all reports and administrative work
To attend all management meetings as required

Guest Relations

Readily available at all times to deal with problems or complaints in person and on WhatsApp
Tend to and arrange for guest needs
To monitor trends within the industry and make suggestions how these could be implemented

Human Resources

Participate in progressive discipline
Roster policy adhered to as per operational requirements and roster policy
To be familiar with all local OHASA measurements
Manage onsite IOD's
To carry out or ensure that regular OntheJob training is taking place to agreed standards
To ensure dress code of staff is up to standard

Garden and Plants