Receptionist - Cape Town, South Africa - HotelJobs

HotelJobs

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Large 4* CBD Hotel seeks experienced Hotel Receptionist.

The purpose of the role is to receive and check in all guests and visitors to the Hotel on arrival

Key Responsibilities

Welcome guests by greeting and providing information about the hotel.
Check in and out guests promptly.
Sell hotel facilities at best available rates to manage yielding.
Check guests in using property management system as outlined by the hotel standard operating procedure.
Capture and keep accurate records of all guests have checked in, or out, of the hotel whilst you are on shift.
Prepare a customer's account in time for check out, clear any outstanding bills posted to the guest account before guests leave the hotel.
Attend to guest enquiries about the hotel and/or its services.
Answer and transferring telephones as per SOP.
Maintain hotel security by manning the Front desk diligently.
Capture guests profiles and details accurately.
Record room changes and handovers accurately in the handover diary.
Conduct Pit checks after every shift.
Adhere to company policy regarding guest payments. No debt should be allowed for guests with no credit facilities
Invoice all cash transactions accurately.
Check guest bills for accuracy.
Cash in shift banking in line with Property Management System transactions.
Adhere to department SOPs