Debtors Manager - Cape Town, South Africa - HR Genie

Description

Our client is looking for an experienced and dedicated Debtor's Manager to join their finance team. In this vital role, you will be responsible for overseeing and managing the organization's debtor accounts, ensuring timely and effective debt collection while maintaining strong client relationships.

Responsibilities:

• Debt Collection Management:
  
• Develop and implement debt collection strategies to reduce outstanding debts and improve cash flow.
  
• Review and monitor debtor accounts to identify overdue invoices and delinquent accounts.
  
• Contact debtors via phone, email, and mail to negotiate payment plans and resolve outstanding issues.
  
• Maintain accurate records of debtor communications and payment arrangements.
• Credit Risk Assessment:
  
• Assess the creditworthiness of new and existing customers through credit checks and financial analysis.
  
• Recommend credit limits and terms to minimize risk while supporting sales growth.
• Dispute Resolution:
  
• Investigate and resolve customer disputes related to billing or payment discrepancies.
  
• Collaborate with relevant departments to address and rectify issues affecting debt collection.
• Reporting and Analysis:
  
• Prepare and present regular reports on debtor accounts, aged debt analysis, and collections progress to senior management.
  
• Provide insights and recommendations to improve the debtor management process.
• Team Leadership:
  
• Supervise and support a team of debt collection specialists or analysts.
  
• Provide guidance, training, and motivation to ensure team targets and KPIs are met.
• Legal and Compliance:
  
• Stay informed about relevant debt collection laws and regulations.
  
• Ensure that all debt collection activities are compliant with legal requirements and industry standards.
• Relationship Management:
  
• Build and maintain strong relationships with clients, internal stakeholders, and external collection agencies.
  
• Collaborate with sales and customer service teams to address customer issues and facilitate timely payments.

Key Skills:

• Proven experience in debt collection and debtor management, ideally in a supervisory or managerial role.
• Strong negotiation and communication skills to effectively engage with debtors and resolve issues.
• Analytical skills to assess credit risk and make informed decisions.
• Knowledge of debt collection laws and regulations.
• Proficiency in using debt collection software and financial systems.
• Leadership and team management abilities.
• Excellent organizational and time management skills.
• Attention to detail and accuracy in record-keeping.
• Strong problem-solving skills and the ability to work under pressure.
• Customer-oriented mindset with the ability to maintain positive client relationships.

Qualifications:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Several years of relevant experience in debt collection, with a track record of successful debt recovery.
• Knowledge of financial analysis and credit risk assessment.
• Familiarity with accounting principles and practices.
• Any relevant certifications in debt collection or credit management would be a plus.