Customer Care Liaison - Durban, South Africa - Futurelink Global Recruitment

Futurelink Global Recruitment

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Introduction
Our global client is looking for a highly motivated Customer Care Liaison to join their team. He/she will be responsible for ensuring that the highest levels of customer service are provided to their global consumers.

Duties & Responsibilities
Oversee order process to ensure all orders are delivered on time and in full. Offer solutions / alternatives to out of stock items, to ensure that sale is still made. Proactively handle any complaints / disgruntled customers, seeking guidance from internal teams / management if required.
Check in regularly with customers to ensure that you're meeting their consumer needs.
Conduct anonymous customer satisfaction surveys and action accordingly / provide feedback to management.

Desired Experience & Qualification Requirements:

Matric Relevant tertiary qualification is advantageous At least 5 years' experience in a similar role.
Experience servicing international clients.
Willingness to work in the evenings / over weekends if required (in response to customer queries).

We are looking for someone who: _ Takes ownership of their work. Holds themselves accountable and takes responsibility.

Has strong communication skills - both verbal and written. Is empathetic. Is adaptable.
Has a serving nature.

Interested?
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Job Types:
Full-time, Permanent