Commercial Banking Area Client Manager - Edenvale, South Africa - Nedbank

Nedbank

Verified Company

Edenvale, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Req Number

Closing Date

24 March 2023
Cluster
Total Bus Banking and Retail
Location

Edenvale

Modderfontein
FAIS Affected
FAIS Affected
Yes
Job Purpose
To manage and lead the sales team to achieve growth in market share and profitability and provide input that supports the strategy and promote the Nedbank brand.

Responsibilities:

Develop and maintain a high performance sales culture by ensuring alignment of the sales strategy with team targets.
Ensure effective risk management by monitoring compliance to policies and procedures and relevant regulatory frameworks and taking corrective action where necessary.
Ensure optimisation of resources and work flow to increase productivity by ensuring effective resource and work allocation.
Develop and maintain effective stakeholder relationships by ensuring that Nedbank values are followed in sales and service delivery.
Ensure distinctive customer experience through driving the team to achieve consistent service delivery.
Ensure client satisfaction by monitoring and analysing client experience results through the various tools and measurements and take required action.
Ensure synergy between team networks through consistent and constant communication of expectations.
Drive and monitor the implementation of the sales strategy against objectives and outcomes by ensuring that all businesses within your area of influence are aligned to the sales strategy.
Develop and manage the budget according to the strategic business requirements.
Ensure active and successful growth of Nedbank market share across existing and new clients by driving the sales team targets.
Ensure transformational target are met through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list for department.
Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self; managers and team participation in Nedbank culture building initiatives.
Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
Ensure issues raised in the Barrett and NSS surveys are addressed and results are improved by ensuring action plans are created.
Deliver a world class service through others by ensuring a client centric culture through required interventions.
Identify areas of resource inefficiencies and promote optimisation through promoting multiskilling and addressing capacity gaps by reviewing and improving work processes.
Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision; values and strategy and are measured on delivery against these.
Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and take appropriate corrective action where required.
Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
Drive to execute own and direct reports planned development by attending learning; seeking coaching or other industry or technical learning events and opportunities.
Maintain a capable high performing team by identifying a talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members Suring mentoring; coaching and day to day activities.
Ensure continuous improvement goals are achieved by creating an environment whereby self; managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.

Essential Qualifications

NQF Level
Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Preferred Qualification

Relevant industry specific qualification in Finance or Sales, Fais qualification, Regulatory Examination
Minimum Experience Level 5 years leading people in a related financial services industry or 5 years role related sales experience.

Technical / Professional Knowledge