International Sales Manager - Cape Town, South Africa - HotelJobs

HotelJobs

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Kendrick Recruitment are currently seeking an International Sales Manager for a Luxury Hospitality Group, the role will be based in Cape Town.

KEY RESULTS AREAS

Researches, establishes and assists in writing the Sales Plan incorporating all areas within each property within the group.
Develops relationships with the major clients and establishes new clients for the properties within the group.
Produces the necessary reports required by the Sales Director and/or Management.
Ensures that research work is carried out in accordance with the Group policies and procedures (refer to Group SOP Manual).
Keeps the necessary records detailing progress with clients and adheres to the "Chase System".

ORGANISATIONAL RELATIONSHIPS
Organisational Relationships

RESPONSIBILITIES
Sales Administration

Ensure all account correspondence is kept in updated files.
All actions listed in account files have the appropriate trace dates.
Ensures that research work is undertaken in accordance with accepted research standards and growing competitor market intelligence (i.e. Competitor rates and key accounts).
Fosters good relationships with key contacts and product buyers in the leisure sector.
Assist in increasing the number of contacts recorded on Top Accounts and have a plan to send these contacts regular notes and sales information/specials.
Visits potential clients to sell the facilities within each property.
Attends such meetings as deemed necessary by the Sales Director.
Assist in planning and hosting all necessary FAM/Sales Trips/Site Inspections to each property.
To update and check as necessary all company rates.
Attends and assists the Sales Director in organising participation at trade exhibitions/workshops.
Performs all necessary administrative duties as laid out in the Group Operating Procedure Document (SOP).
Complete all required reports daily, weekly and monthly.

Account Management

Maintains a consistent and qualified sales call plan per week.
Understand clients booking trends, potential volumes and other preferred properties.
To have facetoface meetings with key influencers and bookers from assigned clients.
To set clear call objectives and complete detailed call reports for each appointment including followup/chase system.
To grow the list of account contacts to ensure the best possible account penetration.
To gain a clear understanding of the accounts' company structure and implement a plan to penetrate all relevant divisions.
To develop profiles for all key influencers, bookers and decision makers and include birthdays, anniversaries, personal preferences etc.
Grading of clients for the database as follows:
A Client: 250 room nights or more per annum.
B Client: room nights per annum.
C Client: 2599 room nights per annum.
D Client: 025 room nights per annum.

Business Development

To work closely with the Sales Director to identify competitors Top Accounts.
With the support of the Sales & Marketing Coordinator, complete research on potential accounts.
To work closely with the Front Desk, Reservations and Banqueting Departments to collect all potential sales leads.
To be aware of key selling points of all properties within the group and to crosssell these on every relevant opportunity.
Attend all required meetings.
Provide a weekly sales update to the Sales Director.
Develops and grows the leisure business from the international markets.
Develop and present a sales strategy and budget for the international markets in conjunction with the Sales Director.
Performs any additional duties that may be required or requested by the Sales Director.

PERFORMANCE STANDARDS AND ASSESSMENTS

The overall results of the properties in terms of sales volumes and key performance indicators.
Achievement of targets, room nights, conferences, banquets, events and functions sold.
Hotel/property revenue budgets will meet/exceed budgeted expectations.
Development of key clients and leads.
Timekeeping and appearance whilst on duty and representing the company outside of the properties.
The quality of the administration practised and the records that are kept.
Sales and Marketing expenses will be kept inline with budgeted guidelines.

SKILLS AND KNOWLEDGE

Minimum of 3 years' experience in an international sales position within the hospitality industry.
Computer literate: MS Word, PowerPoint, Excel and Outlook.
Sales diploma and/or equivalent.
Must have excellent interpersonal and communication skills.
Must have an eye for detail.
Must be able to plan, prioritise and work well under pressure, in a dynamic environment.
Must be a good team player and also have the ability and moti