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NOC Engineer
3 days ago
The Talent Room Cape Town, South AfricaThe Network Operations Centre Engineer (NOC) maintains the network and responds as necessary across the National Network. The person will analyse problems, perform troubleshooting and incident response on the system and track problems through to resolution. · Key Responsibility ...
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Senior NOC Engineer
2 hours ago
Pronel Personnel Cape Town, South Africa Full timeOur client based in Cape Town (CBD) is currently seeking a highly skilled Senior NOC Engineer to join their team. The Senior NOC Engineer will be responsible for ensuring the optimal performance, availability and security of the network infrastructure. The role requires a deep un ...
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Specialist Service Delivery
9 hours ago
Vodafone Bellville, South Africa**Role purpose**: · Escalations, problem management, measurement and reporting, Monitoring and on-duty shift support services. OPCO Support, SLA Management, OLA Management, WAR ROOM Co-ordination, Relationship Management · **Your responsibilities will include**: · To liaise with ...
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Junior Support Engineer
23 hours ago
Pronel Personnel Cape Town, South AfricaOur client based in Cape Town (CBD) is currently seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist in providing technical assistance to customers, resolving issues and ensuring a positive customer experience. This role ...
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Lead Engineer
6 hours ago
Pronel Personnel Cape Town, South AfricaOur client based in Cape Town (CBD) is currently seeking a Lead Engineer to join their innovative team. The Lead Engineer will be responsible for leading technical initiatives, driving engineering excellence and mentoring team members to deliver high-quality solutions. The role r ...
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Senior Support Engineer
6 hours ago
Pronel Personnel Cape Town, South AfricaOur client based in Cape Town (CBD) is currently seeking a Senior Support Engineer. The role is shift-based + weekends and involves supporting business infrastructure. · Responsibilities: · Provide expert-level technical support and troubleshooting assistance to customers via ph ...
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TPSA Customer Service Advisor
1 day ago
Teleperformance Cape Town, South AfricaOverview · To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products and servic ...
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Customer Service Advisor
6 hours ago
Teleperformance Cape Town, South AfricaOverview · To provide a Simply Brilliant customer experience by professionally and courteously handling all customer · contact in compliance with company directive. To actively promote the Brand by providing quality customer · service at every instance, promoting products and ...
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Network Engineer Tier 4
1 week ago
HeroTel Western Cape,, South Africa Full timeHeroTel's job vacancy, Career and Recruitment · Job title : Network Engineer Tier 4 – North, ZA jobs in Western Cape · Job Location : Western Cape, · Deadline : May 05, 2024 · Quick Recommended Links · Jobs by Location · Job by industries · Key Performance Areas would include, ...
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3rd Line Support Engineer
1 week ago
Uptime Solutions Ltd Cape Town, South Africa Remote job Full time@Uptime provide white label IT Support, Helpdesk and NOC services to MSPs enabling them to extend the services they can offer their customers. This role involves working with a leading US based MSP who will support the successful candidate in increasing their technical knowledge. ...
NOC Engineer - Cape Town, South Africa - Future Africa Consulting (Pty)Ltd
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Description
A) Acts as the person in charge of the NOC, including hotline, monitoring, second-line technical support, configuration management, and performance management.B) Analyzes the project KPI/SLA, identifying problems and formulating improvement measures to ensure that the KPI/SLA meets the contract requirements.
C) Manages network faults, monitors fault handling, and escalates problems.
D) Implements preventive maintenance on the network side, and remotely solves potential network problems in advance.
E) Manages changes, including formulating and implementing network change plans, and formulating, rehearsing, and implementing network emergency plans.
F) Manages performance, and outputs reports during routine O&M.
G) Coordinates with customers and third parties.
H) Improves the skills of NOC personnel.
