Sales Consultant - Pretoria, South Africa - Jobking

Jobking Pretoria, South Africa

1 day ago

Full time

Description

To promote and sell the bank's products to client, ensure effective completion of required administration and customer service and satisfaction.

Achievement of all Sales Targets & Growth:
Sell, promote and Market the Banks Products and ensure that the following is achieved:1.1 Retention of existing clients
1.2 Acquisition of new clients
1.3 Reactivation of dormant client

Achieve Sales Target as set by Management (differing targets for branch consultants versus candidate consultants) i

e:
2.1 Minimum set turnover
2.2 Minimum set number of loans sold
2.3 New client targets
2.4 Credit card conversion rate
2.5 Set minimum number of credit cards
2.6 Missed 1st and 2nd instalment at set branch targets

Performance of key sales activities:

Promote and sell new products as the Bank introduce same from time to time
Interview Clients to establish the clients needs
Phone clients for sales (Tele-Sales)
Generate Sales Leads
Request referrals from Clients
Follow up and make appointments with prospective clients
Follow up on status of workflow and applications being processed
Keep the client informed at all times with regards to the loan application status
Forward the Loan Application to Administration for process finalisation

Application Administration and Costs:

Capturing of Loan Applications:

Check loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
Accurately capture all client information on Xiriuz as per loan application and supporting documentation
Suspend or reject loan applications to be re-quoted as and when required
Report suspicious or fraudulent loan application documents to the Branch Manager
Explain the Loan Application Process to facilitate client understanding of the process
Explain Terms and Conditions of Banks Products to clients
Issue copy of Contract / Agreement to Client
Print loan agreement for client's signature
Correct altered loan application information on Xiriuz sent for rework and reprint for client's signature
Follow up on clients with 1st and 2nd missed instalments.

Client Servic

e:

Project / promote the professional image of African Bank by adhering to the dress code, house keeping, professional behaviour and code of conduct
Maintain relationships with internal and external clients
Resolve all client related issues according ABIL's Client Query Resolution Procedures within set turnaround times and keep clients informed
Explain compliance requirements to clients and reasons for non approval of a client's loan applications
Maintain professional look and feel of branch (branch neatness and atmosphere)
Welcome clients and visitors in a friendly and professional manner

Compliance to Policies and Procedures:
Execute all Branch Consultant related duties and activities in adherence to Internal Audit standards (BPR):1.1 Cash Administration
1.2 Compliance, regulatory and Credit Policy
1.3 General Operations

Customer:

Create and maintain productive relationships with internal and external clients by providing advice and assistance
Create understanding of the 'real' versus 'perceived' need through experience and expertise while complying with company polices legislation and regulations
Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times

Job Requirements

Behavioural (COMP)
Professionalism
Assertiveness
Pleasant disposition
Resilience
Self Starter
EmpathyTechnical
Analytical skills
Client Focus
Accuracy and speed
Selling Skills
Administrative skills
Interpersonal and communication Skills
Results orientated
Computer Literacy
Numeracy
Working knowledge and understanding of ABIL Products, Systems, Policies and Procedures
RE5
NQF level 6 (FSB Recognized)
Grade 12 or equivalent

4 years sales and client service experience

Apply Here

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