Support Analyst - Sandton, South Africa - Discovery Ltd.

Discovery Ltd.

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Business Unit:
Vitality Life
Function:IT Service Desk Support & Administration
Date:16 Jan 2024Discovery - VitalityHealth Systems

Support Analyst

About Discovery
Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fastpaced and dynamic environment enables smart, selfdriven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About VitalityHealth Systems
VitalityHealth, is a UKbased company specialising in private medical insurance sold to the UK market. The company is a subsidiary of Discovery Limited and alongside VitalityLife and Vitality Corporate Services it forms Discovery Limited's UK insurance offering. Working for VitalityHealth, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Help us change insurance for good and be part of the Vitality success story.
Key Purpose
Areas of responsibility may include but not limited to
Support & Documentation
Administer and resolve member issues, provide updates and perform root cause analysis
Prepare appropriate documentation of all known issues and workarounds
Operations
Daily monitoring and maintenance activities
Attending to issue tickets and resolving them, providing feedback to the reporter
Assist in the daytoday operations to keep products and systems up and running
Participate in regular meetings to discuss, feedback and advise on current issues
Knowledge of the production support processes such as incident case management, logging, prioritization of issues and status updates to various levels of management
Escalation Level Production Support duties
Personal development
Keep abreast of current technological trends and how these might be applied in the Discovery environment
General
Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
Able to build business relationships with other members of team and the business areas we support
Personal Attributes and Skills
Behavioral competencies
Drives Results
Values Driven
Optimistic
Learns on the Fly
Resilient
Instils Trust
People Savvy
Drives Results
Problem Solver
Leadership Skills
Strategic Agility
Manages complexity
Balances Stakeholders
Skills
Agile Methodology
Time Management
Telephone etiquette
Communication
Listening
Conflict handling
Softskills
Report writing
Technical
Databases Queries (SQL)
Atlassian tool suite (Jira, Confluence)
Nice to have:
Test Tools
SoapUI (SOAP) / REST client (JSON)
Oracle, PL/SQL
Linux command line
Monitoring/reporting tools (Splunk, Dynatrace, etc.)
Understanding of XML and JSON
Education and Experience
Education
Matric
A Bachelor's Degree or Diploma in Information Systems or Informatics will be advantageous

Knowledge

Knowledge
of Web Services

Fundamentals of database structures and retrieving data from a database
Agile Methodology
An excellent understanding of practical Service Delivery
Microsoft Excel and Word

Experience

A minimum of 2 or more years of experience as a Support Analyst

EMPLOYMENT EQUITY
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.