Credit Controller - Sandton, South Africa - Discovery Ltd.

Discovery Ltd.
Discovery Ltd.
Verified Company
Sandton, South Africa

2 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Business Unit:
Discovery Life
Function:Collections & Billing
Date:10 Jul 2023
Discovery Life

Credit Controller - Outbound

About Discovery

  • Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fastpaced and dynamic environment enables smart, selfdriven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
    About Discovery Life
  • Discovery Life is an ever growing fastpaced and dynamic environment that provides innovative risk assurance to individual clients. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide a world class service to our internal and external clients, thereby ensuring long and sustainable relationships.
    Key Purpose
  • To efficiently contact our clients that are in arrears and to conserve their valuable cover to maintain our client base that would affect our exposure and lapse rates for the business.

The successful applicant will be responsible for but not limited to the following broad job functions:


  • Resolving Problems in relation to reconciliation statements and reconciling complex requests.
  • Track ongoing repayment requests and maintain outbound contact with customers to ensure that their policies are in a paid to date status.
  • Strong ability to remain calm in a stressful situation.
  • Understand the purpose of a Claim and the impact that this would have when a customer is outstanding on their premiums.
  • Creative thinking skills to contribute towards Credit Control drive.
  • Up to date with latest communication platforms to communicate more effectively with our customers.
  • Ability to keep economical changes in mind with the ability to persuade customers on the importance of maintaining their Life Cover policies.
  • Strong personal values that would filter through in their daily performance.
  • Excellent interactive qualities with customers, leaders, and colleagues.
  • Ability to work effectively during business hours to achieve all goals.
  • Quick solutions on customer complaints and servicing requests.
  • Excellent ability to grasp complex Product knowledge.

Competencies and Skills

  • Strongly customer service delivery
  • Strong verbal and written communication skills with an ability to influence professionally.
  • Analytical and attentive to detail
  • Resourceful problem solver
  • Interpersonally agile with excellent relationship building skills with internal and external customers.
  • Systematic and organised with an ability to plan and prioritise effectively.
  • Flexible, selfmanaged with an ability to work under pressure and adapt to change.
  • Strong ability to manage administrative requests inbetween client outbound contact.

Education and Experience

Essential:


  • Matric
  • 23 years Call Centre experience
  • 12 years' experience in a Credit Controller role
  • Sales experience would be advantageous.

Advantageous:


  • Relevant degree or diploma

Technical Skills and Knowledge

Essential:


  • Microsoft Office Proficiency
  • Intermediate Level


  • Power BI

  • Intermediate level
  • Excel proficiency

Advantageous:


  • FAIS accreditation with a minimum of 120 credits
  • Good knowledge of Compliance, Reassurance, LOA protocols of Risk
  • Good knowledge on POPIA regulations
  • Strong knowledge on TCF
  • EMPLOYMENT EQUITY
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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