HR Generalist - Randburg, South Africa - iSON Xperiences

iSON Xperiences

Verified Company

Randburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

ISON Xperiences is a global BPO, operating out of several locations around the world, providing world renowned service to various clients in many different sectors.

In South Africa we have 6 operating sites from JHB, Durban, PE and Cape Town. This position of HR Generalist is based out of our Randburg offices and requires full time, onsite HR support.

Key responsibilities

Work closely with operations to ensure recruitment needs are being met.
Manage the backfills, new campaign launch and pipeline build with the Recruiter.
Provide concise feedback on recruitment during the weekly Ops check ins.
Manage the induction and onboarding process.
Take full responsibility for the completion of the onboarding pack.
Ensure offboarding forms are completed and submitted to Admin, IT for action daily.
Manage all disciplinary cases effectively, and ensure cases are closed off
Provide guidance to management and team leaders on employee cases.
Act swiftly when attending to employee matters, such as issuing of final written warnings, suspensions, scheduling hearings etc.
Work closely with OHS to ensure reps are assigned in your area
Manage the payroll inputs process and ensure the administrators have the relevant information for agents and support services.
Double check payroll inputs to ensure new joiners and terminations are accounted for
Work closely with operations to ensure there are no discrepancies in payroll
Ensure pay queries are managed efficiently
Work closely with Team Leaders to support performance management within campaigns, ensure poor performance is immediately addressed.
Support the PIP process ensuring that the process is documented.
Drive employee engagements as set out in the monthly calendar
Schedule weekly checkins with your managers to ensure any challenges or obstacles are raised in a formal platform and addressed.