Business Analyst - Cape Town, South Africa - Dimension Data

Description

As a Business Analyst you will translate client requirements into functional requirements. Your objective is to design and test software code that enables computer systems to meet client needs. You will have strong knowledge on multi-technology application design best practice which enables them to contribute meaningfully in the team toward achieving optimal application designs. You will participate and contribute in the team's development process and work with technical contacts from other teams or external partners on integration.

You will perform delivery management tasks as needed to ensure enhancements are delivered on time and meet user requirements. In addition you will participate in development of smaller projects and ensure their timely delivery.

You will be required to drive the testing through the various test cycles and be required to create testing plans and test cases and facilitate the testing.

You will be required to work on multiple client environments within a short space of time and work within a team to deliver a solution to our clients.

Roles and responsibilities

Functional areas

· Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.

· Designs new systems and processes by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.

· Improves systems and processes by studying current practices; designing modifications.

· Recommends controls by identifying problems; writing improved procedures.

· Maintains system protocols by writing and updating procedures.

· Provides references for users by writing and maintaining user documentation; providing help desk support; training users.

· Maintains user confidence and protects operations by keeping information confidential.

· Business analysis and business process understanding

· Analyze and model new Business requirements

· Work with software developers to develop functional requirements documents

· Analyze the client requirements and ensure the solution meets these requirements

· Design, evaluate and recommend best practices for design architecture

· Prepare system definitions, requirements analysis and test cases for implementation of applications

· Create test plans and supporting documentation

· Produce end-user and functional documentation

· Work closely and effectively and maintain good relationship with other team members, and in-house software development, project management, QA, and system admin teams

· Work independently with users and executives to address business challenges

· Help others in the organization with software knowledge at a level of understanding appropriate to their job function

· Research, and evaluate new application trends and technologies and provide best practices and recommendations

· Mentor less experienced members of the team in technology and processes

· Easily adapts themselves to various methodologies ranging from SDLC, primer and Agile – dependent on the needs of the project.

· Creation of business cases

Skills

Core skills

· Fluent in English (read / write / speak)

· Strong analytical and problem-solving abilities

· Clear and logical thinking

· Team player that is easy to work with and that functions in any size team

· Demonstrates personal motivation and a positive attitude

· Uses initiative, shows determination and commitment to delivery

· Copes under pressure

· Demonstrates resilience

· Strong work ethic and drive for results

· Values quality and produces high quality work at all times

· Good verbal and written communication skills, including an extensive vocabulary of general language and ICT terminology

· Reliable – ensures that if an assignment is allocated, it will be completed as agreed

· Willing to learn from platforms

· Demonstrates high ethics and adherence to the company's values

· Self-motivated, with a keen passion to stay ahead of the trends

Additional Skills

· Understanding of ITO and Managed Services, and the ability to manage enterprise level environments, whilst adhering to service level agreements and levels of reporting

· Exposure to Microsoft CRM, and Business Intelligence. (Beneficial)

· Analytical thinking and problem solving

· Business domain knowledge

· Leadership skills

· Written and verbal communication

· Technical and writing skills

· Understands how to deliver sensitive information tactfully

Responsibilities per Key Performance Area

Financial

· The business analyst is expected to be partially billable and do team lead tasks. The exact percentage will be agreed as per KPI's

Client

· Integrating into the customers' existing environment in terms of existing processes, policies and procedures

· Building of strong and healthy relationships with project stakeholders and sponsors

· Planning and monitoring of Business Analysis activities

· Analysis of existing business processes and information systems.

· Eliciting, analysing and documenting of functional business requirements.

· Eliciting and documenting of non-functional requirements.

· Validating and managing requirements and scope

· Testing of newly implemented systems and features

· Analysing, defining and documenting of change & enhancement requests

Business Process

· The business analyst is required to ensure that all time is captured 100%

· The business analyst is to ensure that the team adheres the company policies and procedures

· The business analyst would be required to attend pre-sales meeting with account managers and clients from time to time

Learning, growth and innovation

· Informal development (R&D, blogs, forums, webinars etc. related to Business Analysis)

· Formal development

o Attending IIBA events

o Presenting at BA related events

o Certification in either a CCBA (intermediate) or CBAP (senior)

ATTRIBUTES AND COMPETENCIES

· Enthusiastic and passionate about business analysis

· Need to be able to function within a team environment and generate enthusiasm among team members

· Acknowledge and appreciates each team member's contributions

· Must be driven and motivated

· Self-managing and pro-actively looking for opportunities

· Reliable and responsible

· Handle and resolve conflict well

· Continually seek opportunities to increase customer satisfaction and deepen client relationships

JOB SPECIFIC REQUIREMENTS

Travel may be required to client sites

Qualification/Professional Certifications

· Matric qualification

· Diploma (minimum); preferred bachelor's degree with Computer Science, Information Technology or Information Systems as area of specialisation

· ITIL Foundation certification (Beneficial)

Experience

· Experience in application design, development and testing

· Experience in writing business cases

· 5+ years Business Analysis experience

· Knowledge of the full software development life cycle

· Knowledge of development methodologies essential

· Unified modelling language

· BABOK knowledge highly advantageous

· Previous project management experience highly advantageous