Sinazo Sinazo

My name is Sinazo Ntlabathi Mbadamana I was born and growing up in the Eastern Cape called Willowvale, I completed my national diploma at Walter Sisulu University in Information technology under Business application. I started my career at TFG as an intern working as service desk Agent after a year I got promoted I knew they saw something on me. In 2022 I got promoted at NSC global technologies as service desk analyst I am still currently working for them. I am consistently self motivated I can work under pressure also I am passionate about my work.

Service desk Analyst
Resolved 20+ trouble tickets per day through efficient triaging of problems
Respond to and resolve customer's questions and technical issues using email and phone calls
Working on incidents and service requests tasks, escalating to the next level of support if necessary 
Create an FAQ document and additional technical support resources for customers to access outside of
the company's operational hours
Setting the priority for resolving incidents based on impact and urgency 
Increase customer service satisfaction 
The Foschin Group (TFG)
Technical support Agent
First resolution (Resolving calls at 1st line)
In depth troubleshooting (i.e Active directory)
Install hardware and peripheral components (printers, scanners, keyboard and monitors)
Troubleshooting applications like emails, Microsoft teams if are updating
Setting up passwords of store users and company users
Assisting user with TFG applications(Emails,OneX, InTouch etc)
Resetting store's POS(point of sales)
Configuring stores terminals(Computers)
Programming scanner and printers for stock takes and markdown 
Making sure TFG are online for trading 
Educati

Walter Sisulu University
NDIp: Information Technology (Business applications)
03/2015 - 12/2018