Zoliswa Nqayi

I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a business management student with 5 years’ experience in management, I am excellent in working with others to achieve a certain objective on time and with excellence. In my previous role, I improved the performance, operations, and productivity of my team by 35%.

Floor Manager

Telkom SA, Hatfield and Woodlands TDS

From September 2012 to June 2023

Core Description

End to end Management of the Telkom Retail Store as a stand-alone business entity through high customer service, sales, and merchandising standards. Ensure consistent compliance with the execution of all company Policy & Procedures and maintenance of an environment that is results driven.

Managing the instore assurance / technical team assisting them with training, ensuring their testing tools are working and system to reset the customers passwords are active to use. Testing the LAN ports in store if they are working before the store open daily, Assisting with rescheduling technician on missed installation appointments. Logging calls for customers faulty lines. Tracking and monitoring customers escalations.Assisting with testing and configuration of the faulty modems / routers and bookings if the router is faulty for repairs. Tracking the customers faulty device with the repair centre until its shipped back to the store or customers address.

Managing the store inventory stock movement from the warehouse to the store, checking delivery stock quantity balance with the waybill, doing stock count and shelve count daily to balance the inventory quantity. Leasing with the warehouse on stock delivered discrepancies, sourcing of stock from other stores or the warehouse and tracking the delivery. Checking stock for damages when delivered before receiving and packing to the shelves.  

FUNCTIONAL KNOWLEDGE

• Retail Business Acumen
• Store Retail Analytics
• Customer Retail trend
• Financial Management
• Vendor Relationship
• Solution driven.
• Company Policies & Procedures

FUNCTIONAL SKILLS

• Vendor management
• Communication 
• Computer application 
• Analytical
• Coaching
• Technology

ATTITUDES/ LEADERSHIP COMPETENCIES

• Business Leadership
• Market Leadership 
• People Leadership
• Thought Leadership
• Personal Leadership 
• Customer Experience
• Values aligned with Telkom Values (CHART)

Sales Consultant

Mweb Connect, Centurion 

From February 2011 to August 2012

• Assist with Customer inquiries, related orders, and faults.
• Sell new products and market them to customers (face to face)
• Processing of new order and extra features on existing account
• Processing payment for account, handset, and deposits
• Assist customer with the refunds, exchange of faulty equipment. 
• Provided by Mweb (modems, handsets, and wires)
• Handling of the daily cash up and arranging of the cash books                                                             Merchandising and sales of Vodacom and MTN related product
• General administration, Updating and creating spreadsheets on Excel 
  Responding to correspondence received email, post, and fax. 
• Dealing with telephonic client queries
• Assisting clients on moving their e-mails from the web page to 
• Outlook and the iPad or cell phones. Assisting with ADSL
• Configurations, set up and testing faulty ADSL and 3G Wireless modems.

Sales Consultant (TEMP)

Telkom SA, Fourways

From June 2008 to October 2010

• Receiving leads (phone calls/walk in clients)
• Capturing leads on Listener CBS system
• Capturing leads on Rep/Consultant individual pages
• Communicating lead-info to sales consultants
• Drawing previous days leads from CBS / dividing between consultants and following normal lead process.
• Adhoc responsibilities
• Daily cashing up
• Daily Banking
• Daily posting for cash picks up.

Inbound Call Centre Agent

South African Airways, OR Tambo International Airport

From January 2008 to May 2008

• Updating customer queries on OPEL system. Responsible to log and close calls
  Give customers update or follow up orders, Provide call desk support function to LMR.  
  Administration and Ad hoc duties Send confirmation or Quotes to customers 
  Outbound call to inform customer on the status of the repaired units and quotes in process. 
• Log the call on WFM to ship the unit overseas, Call carrier to collect the units that are shipped.
• Making reservation for clients on Quick skin system
• Give passengers aircraft schedules and prices.
• Process payment for passengers
• Informing passengers about schedule changes (telephonically and via E-mail) international and domestic
• Confirming the reservation number and customer details

Office Administrator

Old Mutual Properties Investment Group, Menlyn Pretoria

From July 2007 to September 2007

• Create, update, close & print Work Order and Request for Quote & adding all information.
• Maintain, authorize & receive Purchase Order created from Work Order
• Create Works Orders from Planned Maintenance Schedule
• Create, maintain, authorize & receive Purchase Order without Work Order
• Create Purchase Order from Contract Maintenance Schedule
• Create & maintain Planned/Contract Maintenance Schedule
• Create & maintain Equipment & Location Register
• Run reports for centre manager and suppliers.  
• Assist client with their queries telephonically and face to face.
• Filling and faxing purchase orders and invoices.
• Assist clients with their outstanding purchase orders.
• Create mileage purchase order, search for non-approval.
• Purchase Order, assign to someone else, updating purchase order on the system.
• Taking messages for the facilities managers and give it to the relevant departments. 
• Placing relevant documentation in the files for Managers and suppliers.
• Arranging meetings for suppliers in the boardroom. 

Sales Consultant

Truworths, Centurion Gauteng

From December 2006 to June 2007

• Assist with Customer inquiries, market company stock.
• Dealing with telephonic client enquiries.
• updating and maintaining floor stock in order.
• Floor housekeeping and changing rooms.
• Assisting customer with items they are looking for in the store.

Call Centre Trainee Consultant

Compu-Genesys

From August 2006 to November 2006

• Word, Excel Office Filling, Telemarketing, Customer care,
• General administration.
• In bound, outbound calls, dealing with telephonic client queries, Updating, and maintaining client files.
• Word, Excel Office Filling, Customer care

Updating and creating spreadsheets on Excel Responding to email, post, and fax 

• Diploma in Supply Chain Management
• Office Administration Diploma
• A+ Course