Zikona karabo Zokufa

I am a results-driven Customer Service Consultant with proven performance in high-volume call centre environments, consistently ranking in Bucket A and B for service excellence. I completed a Professional Development Programme (PDP) in Training and successfully coached 8 new employees who achieved 90%+ quality on first assessment.

I bring strong administration skills, CRM experience, conflict resolution ability, and professional communication. I am detail-oriented, adaptable, and committed to delivering excellent client service while contributing to team performance and operational efficiency. 

I am a performance-driven Customer Service Consultant with experience in high-volume call centre and administrative environments. I consistently ranked in Bucket A and B for KPI delivery and service excellence. I completed a Professional Development Programme (PDP) in Training and successfully coached 8 employees who achieved 90%+ quality on first assessment. I bring strong communication, CRM, administration, and problem-solving skills.

I have completed Grade 12 and a Professional Development Programme (PDP) in Training. I am currently studying towards a Bachelor of Arts degree, further developing my communication, analytical thinking, and organisational skills to support my professional growth.