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Zayd Samsodien

Zayd Samsodien

Call center Manager

Customer Service / Support

Cape Town, City of Cape Town

Social

About Zayd Samsodien:

My expertise lies in successfully enhancing customer response strategies, innovating new processes, and managing overall customer service functionality to maximize loyalty, productivity, and growth. Through my experience, I have become adept in overseeing personnel across a wide variety of responsibilities to optimize corporate performance while demonstrating a steadfast commitment to maximizing customer service and satisfaction.

Experience

Over 20 Years experience in the call center industry. Specializing in inbound voice, Chat, email and social media channels of communication. 

 

Education

Senior certificate 1993

Diploma theology 1995

Various call center certificates, diplomas and awards 

Studying towards MBA qualification

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