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Zakithi Emelda

Zakithi Emelda

IT analyst

Customer Service / Support

Johannesburg, City of Johannesburg Metropolitan Municipality

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About Zakithi Emelda:

I am  a  lady  whos  inteliget  , my name  is  Zakithi  Emelda  Msimango  .

I have  work expirience  on the  field  for  call centere  a, admin , and  IT service  desk .

I have  diploma  in IT   prommer.

Experience

  • Identify and diagnose issues and problems.
  • Categorize and record reported queries and provide solutions.
  • Support problem identification.
  • Advise users on appropriate course of action.
  • Monitor issues from start to resolution.
  • Escalate, if needed, unresolved problems to a higher level of support.

Education

I have  diploma  in IT  

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