Yolandi van Wyk

• I consider myself as a creative person, who enjoys a challenge. 
• Reaching my goal is very important to me. I am always eager to learn new skills and to incorporate it into my work.
• Customer service is at the very top of my work priorities, because without customers, there would be no work to do.

Work Experience:

(Most recent first)

AEC Electronics

Front Office Administrator

8 October 2022 – Currently

Customer orders – New and Repair 

• Making sure that all customer orders get processed immediately and that the orders are correct, e.g., pricing, transport cost, admin fees, customer’s details.
• Updating the daily list with every order.
• Follow up with customers with outstanding order number on repairs.

Customer Liaison

• Handling queries and helping where possible.
• Typing correspondence.

Quotations

• Typing up and email quotes to customers as soon as possible.

Repairs 

• Receiving repairs pricing for quote to be generated on Pastel.
• Send Quote to customer requesting for the purchase order number.
• Follow up with customers with outstanding order number on repairs.
• After receiving purchase order from the client, it has to be taken to the relevant department for the process to continue after which I will receive the documents for invoicing to take place on Pastel.

Packing / Dispatch of Orders

• Making sure that the correct stock is packed into a suitable box, ensuring all relevant paperwork – invoices, certificates, datasheets – have been added.
• Phone customers to collect or send with courier.

General 

• Typing, filing, email, general correspondence.
• Corresponding with couriers for proof of deliveries and liaising with customers to  ensure all stock was received and invoices are being processed for payment.
• Screening of incoming calls. 
• Requesting of all export documents (SAD500) from couriers and sending to accounts. 

Shared Duties 

• Answering of Switchboard
• Helping customers with collections / delivery of repairs
• Updating of customer accounts with correct company details – should any customer’s details change update Pastel, or to contact customer when post is undelivered and ask for correct details.
• Updating stock book.
• Booking in new stock onto Pastel.
• Invoicing and packing.
• Quotations.
• Updating telephone list with all new details – Customers

Housekeeping

• Personal work area to be kept clean, functional, and ergonomic always.

SGS Chemical Lab (Orkney)

General Administrator

11 November 2019 – 25 April 2022

• Request for Quotations from approved SGS suppliers.
• Validation of Quotes before approval required. 
• Depending on approval, send quote to SGS BPA for processing. 
• Follow up on progress of PO’s requested with BPA & follow up with the suppliers once PO’s have been issued for stock & delivery dates. 
• Stock levels to be evaluated before Quote request from suppliers. 
• Responsible for all procurement related matters. 
• Ensure Expense Recon Sheet is always up to date as well as hard copy PO File as well. 
• Stock to be checked upon delivery & Invoices signed and dated, then only sent to BPA & HOD. 
• Petty Cash Recon must be always maintained & up to date. 
• Must ensure Petty Cash Claims are submitted to Head Office for payment monthly. 
• Petty Cash Voucher Book & Purchase Slips must correspond with Petty Cash Recon & Balance at the end of the month. 
• All general filling to be completed as requested from Management. 
• DHL Bookings & Parcels must be arranged & receipt confirmed when parcels are dispatched. 
• Reception phone stationed at your desk; all incoming calls missed – return call to client. Refrain from leaving switchboard unattended for long periods during business hours. 
• Ensure relevant communications are always kept confidential (within SGS)

Quincha Management Services CC

Cashier - Relocation

5 May 2017 - January 2019

Klerksdorp – La Hoff

• Worked as a cashier at a petrol station in La Hoff.
• Responsible for taking payments from customers for fuel or other items purchased from the convenience store.
• Currently working shifts.
• Responsible for cash up at the end of my shift.
• Also assisting with stock take when and where required.

Bayport Financial Services

Debt review and admin clerk

September 2015 – February 2016 - Relocation

Rivonia Head office

• I was responsible for the receipting and allocation of payments received from Administrators and Debt counsellors. 
• Requesting payment schedules for each payment received.
• When an account is in Admin, and no Granted order has been received, request for the granted orders from the Administrators, update the flag code on Exactus and save the granted order to the system.
• Confirming non-payments with the debt counsellors, requesting for the reason of non-payment, and confirming the next payment date. Save all possible documentation received from the debt counsellors.
• When requested for the balance statements and paid-up letters, to update the letters accordingly and send through to the correct consultant.

African Bank

Collections Call Centre Agent

May 2012 – May 2014 - Relocation

Midrand Head office

• Achieving the set collection targets
• Contact and collect as per Collections Call Centre policies and procedures. 
• Confirming correct party contact
• Probe, determine and update system with reason for the account being in default. 
• Negotiate payment arrangement with the client within set mandates.
• Update all linked accounts as per client’s profile.
• Confirm and or update client’s details on the system.
• Confirm Banking details, Salary date. Repayment method and frequency of repayment (weekly, fortnightly, or monthly)
• Load Promise to Pay (PTP) on system as agreed with client.
• Capture additional notes on system regarding important information and arrangement with client.
• Summarize and confirm payment arrangement with client.
• Wrap up using the correct wrap up code to end the call.

African Bank

Gazelle Project support consultant (Call centre):

December 2011 – May 2012 - Improvement

Midrand Head office

• Manage all calls received from Gazelle-enabled African Bank Branches
• Monitor the resolution of USD incidents logged and its subsequent solution and feedback.
• Drive the performance and quality of new calls received.
• Devise strategies to reduce the average time spent on call/query.
• Deliver support in the most cost-efficient manner.
• Prepare performance reports for submission to management.

Temporary positions filled:

• Cyanre The Computer

July 2011 – August 2011

               Scanning Clerk

• Amway 

November 2010 – January 2011

Receptionist

Matric/Gr12 - Goudrif Highschool - Witfield