Wendy Neilan

Operations Manager, Project Manager and Business Analyst with 15+ years’ experience in client and partner management, contract renewals, and bid submissions across public and private sectors. Proven expertise in delivering complex ECM, Integration, and Infrastructure projects, with strong knowledge of Agile, Waterfall, and hybrid methodologies. Skilled in developing bespoke solutions for blue-chip companies, driving digital transformation, and ensuring compliance with governance and regulatory standards. Strong track record in stakeholder management, requirements gathering, and coordinating cross-functional teams to deliver innovative IT solutions on time and within budget. AREAS OF STRENGTH ➡ Team Leadership - Driving team performance and achieving project goals through team cohesiveness. ➡ Problem-solving - Enhancing operational efficiency by minimizing downtime and reducing wastage. ➡ Relationship Management - Ensuring long-term collaboration and stakeholder satisfaction. ➡ Communication - Ensuring alignment and shared understanding among stakeholders to drive project success. PROFESSIONAL EXPERTISE ➡ Bid Management - Increasing win rates and enhancing competitive edge by streamlining bid processes and developing compelling, compliant bids. ➡ SLA Management - Ensuring compliance and boosting customer satisfaction by maintaining adherence to service level agreements and optimizing resource allocation. ➡ Service Desk Management - Improving response times and user experience by streamlining service desk operations and providing timely, effective support. ➡ IT Project Operations Management - Ensuring project success and increasing agility by overseeing project operations, enhancing collaboration, and implementing agile methodologies. ➡ Pre-Sales Consulting - Driving sales growth and customer acquisition by providing expert consultation, tailored solutions, and addressing client needs effectively. ➡ Business System Analysis – Running workshops to understand business processes and requirements gathering. Presenting technical concepts to non-technical audiences

Business Operations Manager

Information Genetics Pty LTD · Full-time

Jan 2025 - Present · 1 yr

Remote

Key Responsibilities: Business Process Management: Ensure that business processes and operational workflows are executed effectively and efficiently, driving continuous improvement and optimizing performance across departments. Project Coordination & Management: Oversee and coordinate cross-functional projects from initiation to completion, ensuring that timelines, budgets, and resource allocations are met. Act as a central point of communication between project teams and stakeholders. Project Reporting & Documentation: Track and report on project progress, milestones, and risks. Provide regular status updates to stakeholders and executives, ensuring all project documentation is organized and up-to-date. Facilitating Requirements Gathering: Organize and facilitate workshops with key stakeholders to gather, analyze, and document business requirements for new software solutions and system enhancements. Documenting Business Requirements: Translate gathered business needs into clear, concise, and actionable documentation that supports development and project execution teams. Bid Submissions and Proposal Compilation: Lead the process of compiling and submitting proposals and bids for new business opportunities. Collaborate with relevant departments to ensure all submission requirements are met, providing high-quality and timely responses. Process Improvement & Optimization: Continuously assess business procedures and workflows for potential improvements, implementing solutions to drive efficiency, effectiveness, and scalability in operations. Collaboration & Communication: Work closely with internal teams, including Product Management, Development, Sales, and Marketing, to ensure alignment on objectives and priorities for each project. Stakeholder Management: Maintain strong relationships with key internal and external stakeholders, ensuring clear communication and alignment throughout the project lifecycle.

nVisionIT PTY LTD 

Microsoft CSP Channel Manager / Customer Success Manager / Bid Office Manager

Jun 2020 - Dec 2024 · 4 yrs 7 mth

Durban, KwaZulu-Natal, South Africa · Remote

• Partner Relationship Management • Bid Submissions manager • Licensing and Solution Sales • Invoicing and Debtor Management for all CSP Customers • MS Partner Program Manager • CSP Administrator • Management of certification and compliance, Project Manager, Business Analyst

Account Manager / Customer Success / Project Manager

Apr 2012 - Jun 2020 · 8 yrs 3 mth

South Africa · Hybrid

• Project Management • Solution Sales, • Bid Coordinator • Account Management • Partner Account Management

Service Desk Manager

Mar 2009 - Apr 2012 · 3 yrs 2 mth

Woodmead, RSA · On-site

• Management of service desk operations • Weekly and monthly SLA KPI Reporting • Account Management • Complaints Resolution/ Root cause analysis

Finance and Project Administrator, PA to MD nVisionIT (PTY) LTD

Jan 2003 - Feb 2009 · 6 yrs 2 mth

On-site

• Debtors, Creditors, PA, Event Planning, Project administrator

Lean Six Sigma White Belt Certification

MF Treinamentos

Issued Jun 2022

Credential ID TLKQHZKSHQ-TWYXWYHX-RHJSKTPTFJ

MBSS: Managing Microsoft Dynamics Implementations

Microsoft

Issued May 2013

ITIL® Foundation Certificate in IT Service Management

EXIN

Issued Oct 2011

Credential ID 4341473.1009209

ITIL® Foundation 4 First Look

LinkedIn

Issued Oct 2020