Vanessa Mabasa

Enthusiastic and results-driven professional with proven 3+ years experience in high-volume outbound calling, lead generation, appointment setting, and CRM-based call logging. Strong background in business-to-business communication, objection handling, and script adherence. Professional, articulate telephone manner with excellent English proficiency and solid corporate remote-work discipline. Adequate knowledge in Psychology and human interactions.

• Candidate Recruitment Consultant - UCM Education | Remote | Mar 2024 - Nov 2025
  Led high-volume candidate sourcing operations for UK educational institutions, solving talent shortages by building and maintaining qualified candidate pipelines. Managed 60+ inbound and outbound calls daily, sourced and placed qualified educators, conducted structured interviews, reduced placement turnaround time, and delivered consistent B2B communication.
• Independent Sales Agent - Tellurium Technologies | Remote | Jun 2023 - Dec 2023
  Generated new business through cold calling and relationship development. Managed full sales cycle including pitching, negotiation, and closing. Secured SOHO and managed service deals generating recurring SLA revenue.
• Customer Service Agent - AfriShore | Johannesburg | Oct 2021 - Apr 2023
  Handled 50+ calls and 30+ emails daily while maintaining service quality. Resolved complaints through structured problem-solving and empathetic communication. Solved tickets and logged all customer interactions accurately via Zendesk CRM. Improved customer retention through professional communication.
• Intern Psychometrist - University of Johannesburg (Practicum: Sci-Bono Discovery Centre) | July - Dec 2025
  Conducted supervised psychometric assessments in line with HPCSA guidelines. Scored, interpreted, and compiled structured psychological assessment reports. Delivered psychoeducational feedback sessions under supervision. Maintained strict ethical standards, confidentiality, and professional documentation.

• Practical Psychometry Programme - University of Johannesburg | 2025
  HPCSA Registered Student Psychometrist (PMTS 0019763)
• Bachelor of Arts Honours in Psychology - Nelson Mandela University | 2024
  Focus: Psychological Assessment, Research Methodology, Mental Health
• Bachelor of Arts in Psychology - Nelson Mandela University | 2021 - 2023
  Majored in Psychology with complementary coursework in Human Resources