
Tshepo Mokoena
Technology / Internet
About Tshepo Mokoena:
I am energetic, vibrant, polite, hard working and a team player. Willing to go an extra mile to finish the task at hand. I am a good listner interact well with people and able to work under pressure
Experience
MTN (TCM Contractor)
Service Desk Agent (Sep 2020 – Present)
- Identify and diagnose IT issues and problems
- Advise users on appropriate solutions
- Troubleshoot and resolve hardware/software issues on laptops
- Assist clients with minor computer hardware/software issues
- Generate ServiceNow and Remedy reports
- Escalate unresolved issues to higher-level support
- Log tickets on Remedy and ServiceNow
- Create user access on Remedy and ServiceNow
FNB (TCM Contractor)
Desktop Support Administrator (Jul 2016 – Sep 2020)
- Install and decommission FNB branch equipment
- Replace faulty parts on HP printers
- Troubleshoot and resolve hardware/software issues on laptops
- Load FNB branch servers (Linux)
BancABC
IT Support (1st Level Technician) (Nov 2014 – Aug 2015)
- Assign calls to field technicians
- Support SQL Flexcube
- Run End of Day (EOD) processes on Flexcube
- Generate EOD reports
- Install and support OS, MS Office, and applications
- Printer configuration, password resets, and general maintenance
- Maintain inventory records of boot stock
- Troubleshoot issues telephonically
Education
Ponego Secondary School
- Highest Grade Passed: Grade 12 (2010)
- Subjects: Physical Science, Life Science, Mathematics, Life Orientation, English, Sesotho
Tertiary Qualifications
PC Training and Business College (2011)
- Qualification: Information Technology (NQF Level 4)
- Subjects: Hardware Vol 1 & 2, Software, Web Applications, Advanced Programming, End User & Advanced End User, Database Concepts 1 & 2, Help Desk, Mathematics, Communications, Self Development Skills, Advanced Development Skills
TCM Academy
- Information Technology Essentials (2013)
- CCNA 1–4 (Jan 2014 – Jun 2014)
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