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Germiston
Tshepo Mokoena

Tshepo Mokoena

IT Desktop Technician

Technology / Internet

Germiston, Ekurhuleni Metropolitan Municipality

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About Tshepo Mokoena:

I am energetic, vibrant, polite, hard working and a team player. Willing to go an extra mile to finish the task at hand. I am a good listner interact well with people and able to work under pressure 

Experience

MTN (TCM Contractor)
Service Desk Agent (Sep 2020 – Present)

  • Identify and diagnose IT issues and problems
  • Advise users on appropriate solutions
  • Troubleshoot and resolve hardware/software issues on laptops
  • Assist clients with minor computer hardware/software issues
  • Generate ServiceNow and Remedy reports
  • Escalate unresolved issues to higher-level support
  • Log tickets on Remedy and ServiceNow
  • Create user access on Remedy and ServiceNow

FNB (TCM Contractor)
Desktop Support Administrator (Jul 2016 – Sep 2020)

  • Install and decommission FNB branch equipment
  • Replace faulty parts on HP printers
  • Troubleshoot and resolve hardware/software issues on laptops
  • Load FNB branch servers (Linux)

BancABC
IT Support (1st Level Technician) (Nov 2014 – Aug 2015)

  • Assign calls to field technicians
  • Support SQL Flexcube
  • Run End of Day (EOD) processes on Flexcube
  • Generate EOD reports
  • Install and support OS, MS Office, and applications
  • Printer configuration, password resets, and general maintenance
  • Maintain inventory records of boot stock
  • Troubleshoot issues telephonically

Education

Ponego Secondary School

  • Highest Grade Passed: Grade 12 (2010)
  • Subjects: Physical Science, Life Science, Mathematics, Life Orientation, English, Sesotho

Tertiary Qualifications

PC Training and Business College (2011)

  • Qualification: Information Technology (NQF Level 4)
  • Subjects: Hardware Vol 1 & 2, Software, Web Applications, Advanced Programming, End User & Advanced End User, Database Concepts 1 & 2, Help Desk, Mathematics, Communications, Self Development Skills, Advanced Development Skills

TCM Academy

  • Information Technology Essentials (2013)
  • CCNA 1–4 (Jan 2014 – Jun 2014)

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