beBee background
Professionals
>
Germiston
Tshepo Mokoena

Tshepo Mokoena

IT Desktop Technician

Technology / Internet

Germiston, Ekurhuleni Metropolitan Municipality

Social


About Tshepo Mokoena:

I am energetic, vibrant, polite, hard working and a team player. Willing to go an extra mile to finish the task at hand. I am a good listner interact well with people and able to work under pressure 

Experience

MTN (TCM Contractor)
Service Desk Agent (Sep 2020 – Present)

  • Identify and diagnose IT issues and problems
  • Advise users on appropriate solutions
  • Troubleshoot and resolve hardware/software issues on laptops
  • Assist clients with minor computer hardware/software issues
  • Generate ServiceNow and Remedy reports
  • Escalate unresolved issues to higher-level support
  • Log tickets on Remedy and ServiceNow
  • Create user access on Remedy and ServiceNow

FNB (TCM Contractor)
Desktop Support Administrator (Jul 2016 – Sep 2020)

  • Install and decommission FNB branch equipment
  • Replace faulty parts on HP printers
  • Troubleshoot and resolve hardware/software issues on laptops
  • Load FNB branch servers (Linux)

BancABC
IT Support (1st Level Technician) (Nov 2014 – Aug 2015)

  • Assign calls to field technicians
  • Support SQL Flexcube
  • Run End of Day (EOD) processes on Flexcube
  • Generate EOD reports
  • Install and support OS, MS Office, and applications
  • Printer configuration, password resets, and general maintenance
  • Maintain inventory records of boot stock
  • Troubleshoot issues telephonically

Education

Ponego Secondary School

  • Highest Grade Passed: Grade 12 (2010)
  • Subjects: Physical Science, Life Science, Mathematics, Life Orientation, English, Sesotho

Tertiary Qualifications

PC Training and Business College (2011)

  • Qualification: Information Technology (NQF Level 4)
  • Subjects: Hardware Vol 1 & 2, Software, Web Applications, Advanced Programming, End User & Advanced End User, Database Concepts 1 & 2, Help Desk, Mathematics, Communications, Self Development Skills, Advanced Development Skills

TCM Academy

  • Information Technology Essentials (2013)
  • CCNA 1–4 (Jan 2014 – Jun 2014)

Professionals in the same Technology / Internet sector as Tshepo Mokoena

Professionals from different sectors near Germiston, Ekurhuleni Metropolitan Municipality

Other users who are called Tshepo

Jobs near Germiston, Ekurhuleni Metropolitan Municipality

  • Network Recruitment Centurion

    +We're looking for a motivated and innovative Junior Desktop & Application Support Engineer to join a dynamic IT team where you'll gain hands-on exposure across desktop, network, and cloud technologies. · ++Desktop & End-User Support+Provide first and second-line support for desk ...

  • Disruptive IT (PTY) LTD Germiston

    +This is a contract, on-site role for a Desktop Support Technician based in Germiston Metropolitan Area. · +Proficiency in Desktop Computers and basic hardware/software support · +ResponsibilitiesThe Desktop Support Technician will be responsible for providing technical support f ...

  • Pro Q Consultancy ( Pty ) Ltd Sandton

    We are seeking a motivated and detail-oriented Junior IT Support Technician to join our dynamic team.The ideal candidate will have a strong foundation in basic IT infrastructure, experience working with Microsoft Windows Operating Systems, · and the ability to troubleshoot connec ...