Tshepo Marobela

Resourceful, quality-oriented Customer Service professional with proven success of 12 years’ solid experience in sales and customer service within an insurance and banking industry. I bring forth strong expertise in delivering exceptional customer service and constantly meets and exceeds productivity goals. An experienced Outbound Sales Agent who is dedicated to maintaining a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Skilled at providing professional and courteous customer service to improve business performance, providing assistance to customers in a very pleasant and friendly manner, informing customers about product discounts and promotions. I am experienced working in a sales team environment with proven ability to grasp and apply new skills, meet and exceed sales targets preferred. Ability to communicate well with diverse groups and individuals. Organized, efficient and have the ability to manage multiple tasks in a fast-paced environment. I am a quick learner with a go-getter attitude, energetic and always eager to learn new opportunities to gain experience.

I am currently employed by Verve Financial Solutions as an Outbound Sales Consultant, responsible for providing excellent standards of selling & customer service to outbound customers by identifying and maximizing sales opportunities, and increased customer retention rates, contacting prospects and customers and sells products and services, generating sales and revenue for the organization, contacting, marketing research to develop warm leads, identifying prospects that fit the demographics, using product knowledge to showcase the solutions; negotiating price with client and making sure the customers are satisfied.  

Prior to this role, I worked at King Price Insurance and Telesure Investment Holdings as a Sales Consultant, accountable for providing excellent standards of selling & customer service to inbound and outbound customers by understanding and demonstrating customer care and high levels of customer service as well as establishing and maintaining healthy, long-term relationship with clients to generate repeat business and referrals. 

Previously I was employed as a Sales Advisor for Outsurance, facilitating sales transactions by advising customers on suitable products that best meet their needs and encourage purchases and explaining product features and benefits to customers. 

I have a Short Term Insurance Personal Lines Qualification from INSETA and I have completed Short Term Insurance Commercial Lines Programme and both with credits. I hold a Regulatory Examination Certificate from MOONSTONE. My CPD hours are up to date.