Tshegofatso Lebeloane

I am a Customer Service Specialist with over three years of experience across technical service and retail environments. My career has focused on call centre operations, CRM/ERP systems, and technical troubleshooting, where I consistently deliver first-call resolution and build strong client relationships through empathy and clear communication.

• At Defy Appliances (2021–2022), I provided technical support for appliance faults, guided customers through troubleshooting, and ensured accurate case escalation.
• At Ithuba Holdings PTY LTD (2018–2020), I supported over 200 retailers weekly, resolving lotto machine issues quickly to minimize downtime.
• At Ichoices (2015–2018), I managed high-volume inquiries, troubleshooting lotto machines and network issues while maintaining strong service analytics.

My strengths include customer relationship management, documentation accuracy, and problem-solving under pressure. I am skilled in CRM/ERP platforms (SAGE, SAP, CIC, SIP) and proficient in Microsoft Office Suite, enabling me to streamline workflows and improve service delivery

I hold a Grade 12 (Matric) qualification from Masithwalisane Secondary School, where I studied Geography, Tourism, Mathematics Literacy, English, and Setswana. This foundation strengthened my communication skills, problem-solving abilities, and cultural awareness, which I apply daily in customer service and technical troubleshooting roles.

To complement my formal schooling, I have earned professional certifications that enhance my career readiness and digital expertise:

• Work Readiness Programme – Harambee Youth Employment Accelerator (2015)
• Digital Marketing – Cursa (2024)
• Customer Service – Cursa (2024)