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Trinisha Ali

Trinisha Ali

Operations

Telecommunications

Phoenix, eThekwini Metropolitan Municipality

Social

About Trinisha Ali:

Humble, Simple and Hard working

Experience

20 years experience in contact centre industry multi skilled with NQF7 PROFESSIONAL Global licence to leadership 

Call centre management ,Compliance and development,  coaching for success, management of 20 advisors team leadership,  500 FTE campaign leadership with 6 Tls and 350 support staff reporting 

Client at heart reporting WBRs , operations meetings across divisions , setting new structures and implementation for growth 

Payroll, DE packs and disciplinary hearings 

Administration and other cascade duties 

Attrition and adherence procedures 

Certified First Aider,Fire Marshall, OHS officer,NQF7 

 

 

 

Education

Matri  completed 2000 

Exemption pass High grade  government papers

English, Accounting, Maths, Afrikaans, history, geography, biology 

 

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