Trimane Pather

• - Personable sincere character with the ability to interact across cultures
• -      Effective at handling hectic situations by use of organization and quick thinking.
• -      Provide stability to diverse work environments by use of calm demeanor coupled with levelheaded thought process.
• -      A social enthusiast that thrives to constantly learn, experience, empower and explore.
• -      Always willing to give hospitality as a happy user is my daily goal.
• -           Ensure that the corporate goals and deadlines of the organisation are met
   

• Perform administration and batch processing tasks on DC systems.
• Provides support to all DC departments (KZN, Eastern Cape, Lowveld, Cape Town, Jhb).
• Ensure all scheduled jobs are completed successfully and timeously.
• Perform routine Server housekeeping including system saves, file reorganizations, file purges, history log deletions and any other ad-hoc tasks that need to be completed.
• Records detailed reports of all problems in the Incident Log System.
• Perform End of Period operations as per the predefined after hour process.
• Controls User Access to the System.
• Ensures Daily Backups are successful and ensure Security of Backup media.
• Troubleshoot and resolve all 1st/2nd line problems.
• Manage 2nd line support call escalation to resolution.
• Ensure server/ tasks configuration and operational workflows adhere to group policy and audit standards.
• Provide continuous weekly feedback to Management.
• Run SQL scripts to perform deletions on AS400, use SQL for updates.
• Run scripts daily.
• Other duties as assigned by the IT Manager.
• Perform duties according to shift schedules which will include work on the weekends, and daily work outside of normal business hours.
• Manage junior staff on my shift. 
• Training on SAP S4/HANA – EWM S/D, Master Data Modules
• Attended SAP EWM100_19 course.
• Supporting SAP S4/HANA Order to Cash, Procurement, Retail (Pricing)
• User Acceptance Testing for EThekwini users.
• Team leader for Production Applications
• Production Support for all applications
• Worked on Projects – (analysis for Parks and Recreation, Ombuds) 
• Created workflow and business requirements for Parks department.
• Liaison between the business and Development team 
• Support for BPM
• Testing applications before Production with different scenarios
• Conduct support queries on production for the following applications:

Development Application, Building Inspectors, City Fleet, DOI, Enforcement, Parks, Correspondence, Land Invasion, Ombuds, Health, Land Use Management, Town Planners, Land Transactions, Public Liabilities , E- Services departments in EThekwini.

• Conducted UAT for Poster, health, Contravention, Correspondence, Parks, Land Invasion, Ombuds, Land use management and E-Services
• Training the users on all applications
• Conduct training analysis for business.
• Debugging & investigating problems that occur on production before it goes to the development team.
• Working with Tibco Iprocess workspace & iprocess administrator
• Giving access to users for different departments using databases & iprocess.
• Supporting AMX & GI processes
• Meet deadlines according to project plans.
• Facilitate User Acceptance Testing.
• Compile training manuals.
• Conduct user training.
• Improve and maintain the systems and operational processes. 
• Provide onsite support after production implementation and thereafter when required.
• Monitor support mailbox for incidents. 
• Accurately log and prioritize incidents on the helpdesk system. 
• Perform necessary tasks to resolve incidents.
• Conduct site visits if unable to resolve remotely.
• Provide continuous communication to the customer and PM’s:
  • Acknowledgement on receipt of incident.
  • Provide periodic updates on progress.
• Ensure that all incidents are resolved within the defined SLA’s.
• Escalate unresolved calls and ensure these are logged on the Issues Register.
• Managed Parks and Recreation project.
• Fill out change requests to eThekwini Municipality 
• Problem solving incidents on Production environment.
• Configuring users on SQL databases, manipulate data for UAT’s and Demo’s
• Run scripts 

Institution          :        Oval International Collage

Period                :        2010

Qualification      :        National Diploma: Information Systems Major in Business Information Systems

Institution          :       University of Cape Town

Period                :       2023

Qualification      :      Business Analytics