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Tracey Volkwyn

Tracey Volkwyn

Head of Customer Service
Cape Town, City of Cape Town

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About Tracey Volkwyn:

Driven, ambitious and passionate leader with a strong focus on people development.  With a firm understanding of the big picture, I lead my team of professionals by setting clear and aspirational goals that will help our team contribute to the success of the business.

I believe in courageous leadership, leading by example and continuous improvement.

Experience

More than 6 years experience in E-commerce as the Head of Customer Service.

More than 7 years experience in Learning and Development roles within the Customer Service Operational Team.

Another 12 years in various roles within the Customer Service Contact Centre environment in different industries.

Education

Management Development Program through UCT Business School 2015

National Diploma ODETDP 2013

National Certificate Train the Trainer 2007

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