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Johannesburg South
Thomas Mohoje

Thomas Mohoje

Call Centre Consultant

Customer Service / Support

Johannesburg South, City of Johannesburg Metropolitan Municipality

Social

About Thomas Mohoje :

I am confidant, highly motivated and people orientated person. My career objectives
are to work in a stimulated people centered environment, which will fulfill my
potential and provide opportunities for personal and professional growth.
My work experience has taught me to work well under pressure, resulting in a good
work ethic ensuring that I am adaptable for the responsibilities given to me and
always strive to be the best asset in the company.

Experience

Job Tittle : Tele Sales Agent
Department: TUI
Duties. : Selling Holiday and Flight Extras for TUI(Thomson and First Choice)
Period. : 6 June 2016 to April 2017

Latest Position
Webhelp SA 
Position.  Customer service advisor
Duties.  Providing excellent customer service to UK based customers for Online Retail Stores, namely Very and Littlewoods.
Duration.  From 04 April 2017 to December 2018
Reason for leaving.  Awaiting for my contract to be renewed.

Merchant SA (PTY) LTD

Department : Comcast Billing and Sales

Position : Call Centre Customer service and Billing expect

Duties : Assisting USA based customers with their billing queries by upsetting

and cross selling other products to help manage their bills much easier and

better.

Duration : 04 Sep to Current 

Education

Matriculated in 2002.

Cornerstone HR Training Certificates ( 2006)
(Obtained a certificate in Inbound, outbound and MS Office)
Inbound Course: Telephone Etiquette
Communication Skills
Interview Techniques
Inbound Call Management
Basic and Advanced Customer Services
Outbound Course: Sales Training
Cross Selling and Up Selling
Debt Collecting
Negotiation and Assertiveness Skills
Questioning and Listening Skills

 

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