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Tembisa
Mpumelelo Dlamini

Mpumelelo Dlamini

Customer Service

Services provided: Customer Service Representatives

Customer Service / Support

Tembisa, Ekurhuleni Metropolitan Municipality
R125 / hour
Approximate rate

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About Mpumelelo Dlamini:

I have morethan a dacade of experience in clien service, I'm passionate about delivering excellent customer service and ensuring client satisfaction.

Experience

I believe I would be a valuable asset to your team. I have a proven track record of delivering excellent customer service and ensuring client satisfaction. 
In my current role as a Communications Consultant, I am responsible for sorting and distributing outgoing mails and SMS, as well as engaging with customers to address their queries and concerns. I have successfully implemented strategies to improve customer retention and have been commended for my ability to effectively handle complex situations. Additionally, my previous Call Center expertise from both VIP 24/7 and Standard Bank has equipped me with the skills needed to a  diverse range of customer interactions.

Education

My Long Term Insurance Certificate has provided me with an insight to approach every customer interaction holistically.

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