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Thandolwethu Rafa

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About Thandolwethu Rafa:

I have patience, and empathy and am a technically orientated person. Some of my traits are as follows; Adaptable, Resourceful, Pay attention to detail, have a Customer-centric approach, have a positive attitude, Team player, and a Continuous learner

Experience

A seasoned Technical Support technician, with over five years of experience, adeptly providing comprehensive technical assistance to clients across various industries. Proficient in troubleshooting hardware and software issues, offering expert guidance on network configurations, and resolving complex technical challenges. Known for exceptional communication skills, translating intricate technical concepts into easily understandable terms for clients of all technical backgrounds. Demonstrated ability to remain calm under pressure and exhibit unwavering patience while guiding users through issue resolution. Highly adaptable to emerging technologies and committed to continuous learning. Adept at collaborating with cross-functional teams, contributing to a seamless and efficient support process. Upholds the highest ethical standards in handling sensitive information and prioritizes customer satisfaction as the ultimate goal.

Education

Diploma in IT: I did my Diploma in IT at Damelin College, majoring in programming, networks, web development, Sofware Engineering and Information Systems

Certifications: While not always mandatory, certifications can enhance a Technical Support Specialist's qualifications. Popular certifications include CompTIA A+, Network+, and Security+, which validate expertise in hardware, networking, and security.

Continuing Education: I took online classes for CompTIA A+ to stay up to date with technology changes and I continue to learn whenever I get the chance.

Soft Skills Training: I am continuing to hone my soft skills such as communication, problem-solving, and customer service which I know are crucial for success in this field. I have developed these skills through on-the-job experience and training.

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