About Thandolwethu Rafa:
I have patience, and empathy and am a technically orientated person. Some of my traits are as follows; Adaptable, Resourceful, Pay attention to detail, have a Customer-centric approach, have a positive attitude, Team player, and a Continuous learner
Experience
A seasoned Technical Support technician, with over five years of experience, adeptly providing comprehensive technical assistance to clients across various industries. Proficient in troubleshooting hardware and software issues, offering expert guidance on network configurations, and resolving complex technical challenges. Known for exceptional communication skills, translating intricate technical concepts into easily understandable terms for clients of all technical backgrounds. Demonstrated ability to remain calm under pressure and exhibit unwavering patience while guiding users through issue resolution. Highly adaptable to emerging technologies and committed to continuous learning. Adept at collaborating with cross-functional teams, contributing to a seamless and efficient support process. Upholds the highest ethical standards in handling sensitive information and prioritizes customer satisfaction as the ultimate goal.
Education
Diploma in IT: I did my Diploma in IT at Damelin College, majoring in programming, networks, web development, Sofware Engineering and Information Systems
Certifications: While not always mandatory, certifications can enhance a Technical Support Specialist's qualifications. Popular certifications include CompTIA A+, Network+, and Security+, which validate expertise in hardware, networking, and security.
Continuing Education: I took online classes for CompTIA A+ to stay up to date with technology changes and I continue to learn whenever I get the chance.
Soft Skills Training: I am continuing to hone my soft skills such as communication, problem-solving, and customer service which I know are crucial for success in this field. I have developed these skills through on-the-job experience and training.
Professionals in the same Technology / Internet sector as Thandolwethu Rafa
Professionals from different sectors near Somerset East, Sarah Baartman District Municipality
Other users who are called Thandolwethu
Jobs near Somerset East, Sarah Baartman District Municipality
-
New Business and Sales Executive
Found in: Executive Placements ZA C2 - 5 days ago
Top Vitae Somerset East, South AfricaWe need a passionate & results-focussed salesperson to be a part of the company's growth. You will play a crucial role in prospecting, nurturing leads, and closing deals with potential clients. · Requirements: · University degree or diploma · Proven track record in sales or simil ...
-
New Business and Sales Executive
Found in: Talent ZA C2 - 1 day ago
Top Vitae Recruitment Somerset East, South Africa Full timeWe need a passionate & results-focused salesperson to be a part of the company's growth. You will play a crucial role in prospecting, nurturing leads, and closing deals with potential clients. · Requirements: · University degree or diploma · Proven track record in sales or simila ...
-
senior motion designer
Found in: Talent ZA C2 - 3 days ago
Crayon Somerset East, South Africa Full timeAPPLY DIRECTLY VIA CRAYON HERE: · How you'll role · As the Senior Motion Designer, you will join a fun and dynamic team that is growing quickly. Your main responsibility will be to create amazing animated videos that will elevate the products of clients to the highest standards. ...