Thandeka Makhubo

Professional Summary
With 24 years of experience, I am a Senior Sales Administrator and Team Leader with a 
proven track record in managing sales operations, leading teams, and optimizing Quote-to-
Cash processes. Expert in ERP systems (SYSPRO), license issuing, and financial 
compliance. Skilled in driving team performance, improving operational efficiency, and 
delivering exceptional customer service.
Key Achievements:
 Increased team productivity by 30% through process optimization and training 
initiatives.
 Implemented a mentorship program that reduced onboarding time by 40%.
 Led cross-functional projects resulting in improved customer satisfaction scores by 
25%.
 Supported African and Australian region cloud billing processes, ensuring compliance .

Sales Administration Expertise
 Managed end-to-end Q2C cycle including quoting, invoicing, collections, and payment 
processing.
 Validated agreements, scope of services, and integration details for ISV vendors.
 Issued SYSPRO licenses and ensured compliance with version and module activation.
 Supported African and Australian region cloud billing processes and handled reseller exceptions 

 Bachelor of Commerce (Marketing) – University of South Africa (UNISA), 2017
 Bachelor of Arts in Law – University of the Witwatersrand (Wits), In Progress (Expected 
2025)
 National Senior Certificate (Matric) – Fidelitas Secondary School, 1994