
Thabile Mmakgaha
Customer Service / Support
About Thabile Mmakgaha:
I am a hardworking individual. I am friendly, honest and helpful. I have good interpersonal skills and excellent team worker whose willing to learn and develop new skills.
Experience
3 - 4 years Customer Experience Coordinator at African Bank.
Duties:
Monitor customer experience metrics
Providing a summary of overall metrics performance
Compiling customer experience feedback for all the departments
Identifying gaps and providing recommendations
Consolidate the CX feedback for reporting
Education
Internal Auditing diploma obtained from Vaal University of Technology
Higher Certificate in Management obtained from Milpark Education
Matric from Bataung High school
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