Thabang Moloi

Dedicated and detail-oriented legal professional with 8 years of experience in client relations, business efficacy, and administrative roles. Proven track record in supporting management teams in fast-paced environments. Strong organizational skills, exceptional attention to detail, and proficiency in legal documentation and court procedures. Knowledgeable in the Financial Advisory and Intermediary Services (FAIS) Act, including the structure of a Financial Services Provider (FSP) and the roles and duties of Key Individuals and Representatives. Familiar with subordinate legislation under the FAIS Act. Efficient in understanding the full value chain of Insurance Services, customer service, project development, procurement processes, operations, analyzing and processing information, and understanding customer demands to provide appropriate solutions.

Govender Patel Dladla Incorporated (2023-2024)
- Role: Candidate Legal Practitioner
- Key Responsibilities: Managed court proceedings, prepared legal documents, coordinated communication, conducted legal research, and provided comprehensive administrative support.
- Achievements: Improved case management efficiency by 20%.

Juicebox Campaign for Quantanite BPO (2021-2023)
- Role: Senior Customer Service Associate
- Key Responsibilities: Provided remote technical support, addressed customer inquiries, collaborated with a remote team, and documented technical issues.
- Achievements: Achieved high customer satisfaction and improved technical service efficiency.

Werksmans Attorneys Tax Department (2022)
- Role: Vacation Programme Participant
- Key Responsibilities: Assisted in tax planning, exchange control regulations research, and private wealth management.
- Skills Developed: Tax research and analysis, understanding of private client services.

Werksmans Attorneys (2019)
- Role: Vacation Programme Participant
- Key Responsibilities: Assisted with document pagination and indexing, observed client meetings, and engaged in insolvency and litigation practice discussions.
- Learnings: Legal document organization, client interaction, and case management insights.

Johannesburg High Court Filing Project (2019)
- Role: Volunteer
- Key Responsibilities: Organized the file room and collated documents for court files.

Beluga Hospitality (2017)
- Role: Relationship Manager
- Key Responsibilities: Managed events calendar, conducted client meetings, and onboarded new clients.
- Achievements: High client retention and expanded client portfolio.

Aegis BPO (2016-2017)
- Role: Customer Service Representative
- Key Responsibilities: Handled customer inquiries, updated profiles, and provided technical support.
- Achievements: Employee of the Month September 2017.

Clicks Pharmacy (2014-2016)
- Role: Receiving Clerk
- Key Responsibilities: Managed inventory operations, prepared shipments and conducted inventory counts.

24/7 Security Services / Sun International (2011-2013)
- Role: Security Guard
- Key Responsibilities: Supervised security team, and oversaw timesheets.
- Achievements: Employee of the Month three times, Employee of the Year nominee.

Education Summary:

University of South Africa
- Degree: Bachelor of Laws (LL.B)
- Years Attended: 2016-2021
- Average Mark: 65.5%
- Relevant Knowledge: In-depth understanding of legal principles, court procedures, and compliance with the Financial Advisory and Intermediary Services (FAIS) Act. Proficient in legal research and documentation.

Thomas Mofolo Secondary School
- Qualification: Matriculation
- Year Completed: 2010

Short Courses:
- Clifford Chance: Business and Human Rights Global Virtual Internship, 2020
- Linklaters: UK Commercial Law Virtual Programme, 2020
- Bowmans: Virtual Experience Programme, 2020
- Werksmans Attorneys: Restructuring & Business Rescue Seminar, 2019; Webinar post-Covid, 2021