Darren John

I am an accomplished and experienced sales and customer services professional with a well-established track record of success in Sales Administration, Contact Centre, Export/Import, and Logistics/Freight.

A results-driven and accomplished professional with more than 18 years of diverse experience across multiple sectors, throughout my career I have held various roles, honing my expertise in Sales Operations, Administration, Back Office Management, and Personnel Management thereby providing me with a comprehensive understanding of daily operational dynamics within the organisation.

As a dedicated professional, I am committed to delivering exceptional service through various contact channels, ensuring customer satisfaction remains paramount. My ability to identify and resolve challenges has earned me a reputation for service excellence, positively impacting customer service and contributing significantly to overall sales budgets and departmental compliance.

With a passion for continuous improvement, I strive to streamline systems and embrace innovative approaches to elevate organizational performance and achieve sustainable growth.

I am now seeking new opportunities to leverage my experience and skills to make a meaningful impact within a dynamic and growth-oriented organization. With a proven track record of success, I am eager to contribute to the achievement of strategic goals and drive positive outcomes.

With a strong background in Sales Administration, Customer Care, and Call Centre management, along with over 18 years of experience in these fields, I am skilled in effectively managing internal sales staff, enhancing customer satisfaction, and supporting the external sales team in achieving exceptional results.

Throughout my career, I have consistently demonstrated a results-driven approach, focusing on optimising internal sales processes and implementing both short-term and long-term solutions to boost productivity within the sales department. My proficiency in monitoring and measuring key performance metrics, such as incoming and outgoing calls, quote to conversion rates, and company performance against budgets has enabled me to identify gaps and develop strategies for continuous improvement.

As an experienced professional, I understand the importance of seamless operations in sales. I have successfully liaised between various stakeholders, ensuring efficient communication and positive customer experiences. Collaborating with cross-functional teams, I have integrated sales and marketing activities to achieve organizational objectives and generate fruitful sales opportunities. 

My commitment to providing exceptional customer service and my track record of resolving challenges have contributed significantly to exceeding sales targets and maintaining positive client relations. Moreover, my ability to identify potential leads and develop new customer relationships has facilitated business growth and expansion. Building and leading skilled teams is a core strength of mine. I am dedicated to motivating and encouraging team members, fostering a positive work environment that drives both individual and collective success.

I hold various relevant certifications that have ensure I have a comprehensive understanding of the sales process. Proficiency in Microsoft Excel and Customer Relationship Management (CRM) software has enabled me to effectively analyse data and make informed decisions to steer the sales team towards achievement. 

My latest certification was via an online correspondence course for property inspection in 2022. I completed the course within the specified period and with an internationally recognised certification .Prior to that  (2006) , I completed a Management Development Program as well as various customer service , sales and CRM short courses via my employers accredited training facility.