Tamara Eloff

Dear Prospective Interviewer
I am writing to express my interest in the vacancy within your  company.  As a highly committed professional and collaborative leader with a strong background in Administration, Reception, Personal Assistance, Sales and Customer Service spanning 10+ years, I am adept to working in high pressure and time sensitive environments, while ensuring high accuracy and integrity. I have an eager desire to broaden my skillset and I believe this opportunity will both aid in my eagerness to gain more knowledge, as well as ensure efficient assistance within your company.

In my present self-employed role as a Beauty Specialist at Tamara’s BeautyBox, I source new clients, market and create presentations and promotions, promote Health and safety within the salon, organize and schedule appointments and maintain contact lists. I also carry out administrative duties, Receptionis dutie, product courier, maintain computer and manual filing systems and manage sensitive information in a confidential manner whilst ensuring a polite and professional experience.

Prior to this role I was a Part Time Administrator, Receptionis  and Personal Assistant at DebtXposer, where I provided general support to clients, carried out general administrative duties, coordinated office events, ensured that all preparations were made and that there were no conflicting schedule. I also managed office activities and administrative functions, scheduled appointments, maintained contact lists and drew up Court documents.

I have completed my First Aid and Fire Fighting Certifications and I am proficient in multiple computer and software systems, including Microsoft Office Suite, Google Suite, Excel, Nedbank Banking Systems, NedExchange, Coral Draw, Canva, PowerPoint and Social Media Platforms.

Attached is my resume for your review. Please do not hesitate to contact me at any time if you have any questions pertaining to my resume or would like to further discuss my potential contribution within this exciting role. Given the opportunity, I believe I can make a large impact being part of this dynamic team in your company. I look forward to hearing from you.

Tamara Eloff
 

Work Experience
Beauty Specialist (Self-Employed)
Tamara’s BeautyBox / December 2020 - Present
Carry out administrative duties, maintain computer and manual filing systems and manage sensitive information in a confidential manner whilst ensuring a polite and professional experience
Perform and conduct permanent makeup, aesthetics, nail care, dermaplaning, glycolic acid peels and micro-needling services
Source new clients, market and create presentations and promotions, promote Health and safety within the salon, organize and schedule appointments and maintain contact lists
Develop and maintain filing system, produce and distribute correspondence letters and promotions, create and maintain budgets, procure supplies and products, reconcile expense reports and provide general support to clients
Maintain a professional demeanor and technical knowledge by attending educational workshops, review professional publications, establish personal networks and participate in professional societies Possess the capability of managing multiple projects, prepare and generate invoices and provide information by answering walk in customer inquiries, telephonic queries and responding to emails Maintain inventory by conducting stock control measures to determine inventory levels, place and expedite orders for supplies; and verify suppliers receipts

Administrator / Recepsionist / Personal Assistant (Part-Time) DebtXposer / December 2020 - May 2022
Managed office activities and administrative functions, scheduled appointments, maintained contact lists and drew up Court documents Provided general support to clients, carried out general administrative duties, coordinated office events, ensured that all preparations were made and that there were no conflicting schedule Maintained database, dealt with negotiations between clients and creditors, finalized client applications and sourced new business leads Resolved administrative problems, provided polite and professional communication, handled sensitive information in a confidential manner and maintained computer and manual filing systems

Sales Banker (Promoted)
Nedbank Banking Group, Krugersdorp / March 2015 - November 2020 Presented consumers with a credit provider’s quotation and pre agreement statement, explained and concluded the signing of the credit transactions and agreements and provided consumers with a credible dominant reason as per credit provider, for refusal of credit where and when applicable
Advised consumers on new proposals, provided sound financial advice of credit provider’s consumer related products, scheduled appointments, provided general support to clients and required information by answering questions and managed client complaints with a professional and calm demeanor
Assisted with the completion of consumer applications for Credit Transactions, provided excellent customer service and retention and ensured administration functions were completed in a timely manner Performed the verification of legal information pertaining to the identity and credibility of the consumer as per the Financial Intelligence Act 38 of 2001 (FICA)
Sold insurance products, warranties,  value  added  products,  saving and transactional accounts, as well as short- and long-term insurance including small business account sales (NPO-non-profit organizations, CC – closed corporations, SP etc) and Estate late account selling and investing

Teller & Foreign Relieve Teller - FOREX
Nedbank Banking Group, Krugersdorp / February 2014 - February 2015 Assisted clients with their over-the-counter deposits, transfers and withdrawal transactions and processed client updates or changes on their account
Demonstrated customer service to clients and ensured that they were happy with the bank's services, validated requests and transactions and maintained the filing of documents for all transactions Sanctioned screening on all foreign transactions, performed client verifications, sold Foreign Exchange Notes, performed Overseas transfers and generated bank teller reports
Provided guidance to customer's and non-customers using a consultative sales approach in uncovering additional needs for cross- sell opportunities.

Nedbank Letsema Learnership
Nedbank Banking Group, Krugersdorp / February 2013 – February 2014 Spearheaded the duties of a Floor Manager by welcoming clients, sending them through to the right departments and assisting with client compliments and complaints
Maintained FICA Control (Escalations, Pending and successful verification)
Participated in deposits and Teller training whilst observing and working as a teller and trained, observed and worked with customer inquiries and back Office duties
 

Fire Fighting Certificate
NedBank / 2019

First Aid
Nedbank / 2017

National Credit Act: F&I’s Moonstone Business School of Excellence / 2015

NQF5: Higher Certificate in Banking Services
Milpark Business School / 2014

Conference, Exhibition & Event Management Course
Damelin / 2010

Senior Certificate / Gr.12
Hoërskool Riebeeckrand / 2009