Talia Jacobs

I am a 24-year-old female. I gained valuable work experience by interacting with the customer working as a seasonal casual at Woolworths Constantia and Cotton On from 2017- 2019 respectively. I am currently a Customer Service Consultant at Lufthansa Intouch. I am an eager learner and always willing to give my best to any position assigned to me. I strive for a good work ethics and positive work attitude and love working with people.

As a Customer Service Consultant at Lufthansa InTouch for 3 years, I was responsible for providing exceptional customer support while also taking on additional tasks such as coaching team members to enhance their performance, conducting floor walking to offer on-the-spot assistance and guidance, and performing quality assurance to ensure adherence to service standards. My role involved fostering a high-performing team environment through training, real-time support, and continuous monitoring of service quality.

I completed a 3-year diploma in Management at CPUT (Cape Peninsula University of Technology), with a focus on Financial Management, Project Management, and Business Management. This program equipped me with a solid foundation in business operations, financial analysis, and project execution, preparing me to contribute effectively in various managerial roles.