Sphamandla Hadebe

I am sphamandla hadebe from Umlazi In Durban. I’m 28 years old and I have overall 3 to 3 and a half years of call centre experience. I’ve done both inbound and outbound customer service and also a upselling in the process. I’m very passionate about everything that I do and I always give it my all to ensure that I get a satisfactory result. I am a team player and I get along well with everyone. I am very fluent in English both written and verbally and I am very well spoken. I’ve been exposed to Team leader duties and I’ve also been seconded in my previous company where I was tasked with managing my team during our Team Leader’s leave of absence. 

 I’ve been exposed to Team leader duties and I’ve also been seconded in my previous company where I was tasked with managing my team during our Team Leader’s leave of absence. That includes updating team statistics, assisting with manager escalations, presenting weekly statistics to the operation manager and explaining grey areas and areas of improvement. Devising plans of improving team performance. Providing coaching to advisors and Setting realistic targets for KPI’s. Achieving campaign SLA. 

i matriculated at Umlazi Comtech High school in 2013