Siphiwe Gumbi

I am highly presentable and professional; achievement orientated, confident, self-motivated, deadline driven, pro-active and able to take initiative and follow through. I am flexible and can work well under pressure with minimal supervision, with good communication skills. A team player who is adaptable or open to change and training experience will be desirable, and I enjoy a fast-paced, challenging environment that is geared towards high performance.

I have 5+ years of experience leading and managing the service desk globally. I am a pro-active manager of the service desk, managing change and the implementation/development of an end-to-end ‘total’ Ticket Management process.

Working within the existing technology, identify ongoing training and other resources to maximize Service Desk Team effectiveness.

Torque IT

• Fundamentals of Windows Server Infrastructure Configuring, 
• Windows 8.1 Installing and Configuring Windows Server 2012

Central Johannesburg College 

• IT Essentials (A+)
• Cisco Networking Academy (N+)