Siphiwe Gift Sedibeng

I am self motivated and hardworking person who is ready to meet responsibilities as a diligent worker .I have good communication skills and work well in team.

• Dashboard monitoring – Ensure that all calls assigned to Service Desk Team are attended to and resolved on time.
• Documentation – Assist with documentation of the Service Desk processes, KM documents etc. Ensure that correct templates are used when responding to clients
• Monitoring trends – Monitor the type of calls received and logged and report on trends.
• Provide technical support to SASSA users by answering their calls and attending to their Mailbox. 
• Respond to Incoming request for IT support Reset and Unlock Password for SASSA user on Active Directory 
• Unlock Biometric Account on Active Directory. 
• Logs Calls on Ivanti for Field Service Engineer (FSE) to Assist with BAS, SOCPEN, BRM ,Biometrics, ERP , DOWBOX,MIS , LOGIS, Kofax, skype , MS Teams , Antivirus and Adobe Reader 
• Log Calls on Ivanti for the Network area which is affected for that specific local site Log a service request for New Installation of Printer /3G connection Update the email signature for the user on Active Directory 
• Log calls for Audio code phone,3 COM and 3cx Phone 
• Log Calls for VPN new set-up for SASSA users. Logs Calls for Anti -Virus update for SASSA Users.

Diploma in Internet Engineering  and Network Plus +

System support Analyst NFQ L5