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Pretoria North
Siphiwe Gift Sedibeng

Siphiwe Gift Sedibeng

Service desk Coordinator

Customer Service / Support

Pretoria North, City of Tshwane Metropolitan Municipality

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About Siphiwe Gift Sedibeng:

I am self motivated and hardworking person who is ready to meet responsibilities as a diligent worker .I have good communication skills and work well in team.

 

Experience

  • Dashboard monitoring – Ensure that all calls assigned to Service Desk Team are attended to and resolved on time.
  • Documentation – Assist with documentation of the Service Desk processes, KM documents etc. Ensure that correct templates are used when responding to clients
  • Monitoring trends – Monitor the type of calls received and logged and report on trends.
  • Provide technical support to SASSA users by answering their calls and attending to their Mailbox. 
  • Respond to Incoming request for IT support Reset and Unlock Password for SASSA user on Active Directory 
  • Unlock Biometric Account on Active Directory. 
  • Logs Calls on Ivanti for Field Service Engineer (FSE) to Assist with BAS, SOCPEN, BRM ,Biometrics, ERP , DOWBOX,MIS , LOGIS, Kofax, skype , MS Teams , Antivirus and Adobe Reader 
  • Log Calls on Ivanti for the Network area which is affected for that specific local site Log a service request for New Installation of Printer /3G connection Update the email signature for the user on Active Directory 
  • Log calls for Audio code phone,3 COM and 3cx Phone 
  • Log Calls for VPN new set-up for SASSA users. Logs Calls for Anti -Virus update for SASSA Users.

 

Education

Diploma in Internet Engineering  and Network Plus +

System support Analyst NFQ L5

 

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